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  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Name Exam Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/69/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
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  • System Requirements-Remote Proctor Now - Powered by Kayako Help Desk Software
    by Andrew Haste on 21 June 2012 11 50 AM NOTE Tablets Hybrid Devices and Mobile Devices are not supported External Camera s on MAC s aren t supported The following institutions don t support our products on MAC s University of South Alabama CPA PREP PEP ACAF Remote Proctor Now System Requirements Operating System OS Version Required Plug ins Connection Speed Date and Time Other Windows Vista 7 8 8 1 10 SP2 32 or 64 bit Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Net Framework 4 0 or greater MAC 10 8 10 9 10 10 10 11 El Capitan Any version 10 8 x Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Windows Operating Systems are not supported for use on MAC To ensure most recent version please go to Start Windows Update Vista 7 http quicktime com or run Apple Updates Flash must be installed in the Internet Explorer 32 bit version or in Safari This is 200KB s 2mb s upload speed not download speed 200kb

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/67/system-requirements-remote-proctor-now (2016-02-09)
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  • Windows 8-When trying to install RPNow I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Download and Installation Issues Windows 8 When trying to install RPNow I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 47 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/292/67/windows-8-when-trying-to-install-rpnow-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • RPNow Installation/Instruction Video - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Download and Installation Issues RPNow Installation Instruction Video Posted by Jason Standley on 05 March 2013 03 42 PM For instructions on how to install the Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/303/67/rpnow-installationinstruction-video (2016-02-09)
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  • How do I know if I'm using Remote Proctor Pro or Remote Proctor Now? - Powered by Kayako Help Desk Software
    or Remote Proctor Now please look at the information below and select the proper product Remote Proctor Pro Remote Proctor Pro requires you use a proprietary camera while taking your exam The camera would need to be purchased prior to taking your exam A picture of the camera is below If you are using the camera device in the picture below to access your exams then you are using the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/304/67/how-do-i-know-if-im-using-remote-proctor-pro-or-remote-proctor-now (2016-02-09)
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  • RPNow-Mac error "Remote Proctor Now is damage and can’t be opened you should eject the disk image" - Powered by Kayako Help Desk Software
    you should eject the disk image Posted by Roger Creek on 28 May 2014 11 05 AM If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow Applications

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/374/67/rpnow-mac-error-remote-proctor-now-is-damage-and-cant-be-opened-you-should-eject-the-disk-image (2016-02-09)
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  • RPNow-I'm with University of South Alabama and the exam is asking for a Username and Password - Powered by Kayako Help Desk Software
    Password Posted by Roger Creek on 30 May 2014 03 17 PM If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at the top of your screen If either the Exam Username or Password are not

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/375/67/rpnow-im-with-university-of-south-alabama-and-the-exam-is-asking-for-a-username-and-password (2016-02-09)
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  • APMG - Mandatory Software Update - RPNow - Powered by Kayako Help Desk Software
    is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After installing the update you must leave your computer running and connected to the internet During this time a black box will display text scrolling Depending on the speed of your connection will determine the speed the text displays Once the text

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/386/67/apmg---mandatory-software-update---rpnow (2016-02-09)
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