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  • RPNow-I'm with University of South Alabama and the exam is asking for a Username and Password - Powered by Kayako Help Desk Software
    Posted by Roger Creek on 30 May 2014 03 17 PM If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at the top of your screen If either the Exam Username or Password are not entered

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/375/68/rpnow-im-with-university-of-south-alabama-and-the-exam-is-asking-for-a-username-and-password (2016-02-09)
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  • USA RPNow: I receive an error when entering an exam "Username or Password is Incorrect..." - Powered by Kayako Help Desk Software
    receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please follow the steps below Check that you are using the correct URL http southalabama remoteproctor com Ensure that you are selecting the correct Exam you are taking on the Exam Information page Ensure you are selecting the Insert Password button at

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/376/68/usa-rpnow-i-receive-an-error-when-entering-an-exam-username-or-password-is-incorrect (2016-02-09)
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  • Retail Pro-I'm using a Mac and I'm unable to login to my Course Management System with RPNow - Powered by Kayako Help Desk Software
    59 PM If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials make sure you can login to the Course Management System using a regular Internet Browser Safari Chrome Firefox etc Once you confirm you have the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/383/68/retail-pro-im-using-a-mac-and-im-unable-to-login-to-my-course-management-system-with-rpnow (2016-02-09)
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  • FAU-I'm unable to locate my Remote Proctor Exam - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Exam Issues FAU I m unable to locate my Remote Proctor Exam Posted by Roger Creek on 10 November 2014 04 32 PM If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam please ensure you are clickin Submission in the left hand Navigation Pane

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/389/68/fau-im-unable-to-locate-my-remote-proctor-exam (2016-02-09)
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  • RPNow-My Math Lab exam is not loading the Advanced Math Toolbar properly - Powered by Kayako Help Desk Software
    Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Exam Issues RPNow My Math Lab exam is not loading the Advanced Math Toolbar properly Posted by Roger Creek on 12 November 2014 02 39 PM When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the F5 key to refresh the page The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/391/68/rpnow-my-math-lab-exam-is-not-loading-the-advanced-math-toolbar-properly (2016-02-09)
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  • CRA Assessments-Unable to start assessment and the buttons do not appear correctly in RPNow. - Powered by Kayako Help Desk Software
    please try the steps under Resolution Resolution When launching RPNow you will receive a message to update the Registry Click YES to update the registry If you continue to experience the issue please follow the steps below to delete the WebBrowserAuthenticate exe file in the Registry Editor Click Start Windows 8 User s Click Windows Key X and select Run Type Regedit and select OK Locate the WebBrowserAuthenticate exe file

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/395/68/cra-assessments-unable-to-start-assessment-and-the-buttons-do-not-appear-correctly-in-rpnow (2016-02-09)
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  • RPNow-"Submit" button is not displaying on the Exam Password page - Powered by Kayako Help Desk Software
    page Posted by Roger Creek on 16 January 2015 11 16 AM If you are attempting to take an RPNow exam and the Submit button is not displayed after clicking the Insert Password button and you are unable to enter the exam please follow the steps below Solution Click inside the Password field so the cursor is in the Password text box On your keyboard click the Enter key to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/396/68/rpnow-submit-button-is-not-displaying-on-the-exam-password-page (2016-02-09)
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  • RPNow-Unable to download files on Mac - Powered by Kayako Help Desk Software
    you are unable to download the files please view the information below to solve the issue In some instances the Download Progress Window does not close despite the file downloading completely If the Download Progress Window appears to stall or freeze or if you are unable to download the files for any reasons please follow the steps below Solution 1 Navigate to the Downloads Folder Location Finder Home Folder Your

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/400/68/rpnow-unable-to-download-files-on-mac (2016-02-09)
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