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  • RPNow-I'm using a Mac and I keep receiving requests to install Flash after installing it multiple times. - Powered by Kayako Help Desk Software
    PM If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version please follow the steps below Click Apple Icon in the top left of the screen Select About this Mac The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/267/70/rpnow-im-using-a-mac-and-i-keep-receiving-requests-to-install-flash-after-installing-it-multiple-times (2016-02-09)
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  • RPNow: I’m using a Mac and all I see is a grey box that says “Flash” when after selecting my exam info. - Powered by Kayako Help Desk Software
    is related to a program called Click to Flash To solve this issue you can click the Flash button Once you click the Flash button the page will load properly If you continue to experience issues please try the steps below From the start menu open your Control Panel The drop down in the upper right corner needs to show View by Category Select System and Security Select Flash Player

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/280/70/rpnow-im-using-a-mac-and-all-i-see-is-a-grey-box-that-says-flash-when-after-selecting-my-exam-info (2016-02-09)
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  • RPNow: System Requirements Check-Error Codes and Error Messages - Powered by Kayako Help Desk Software
    sure your microphone is connected Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1002 Error Message Limited sound or no sound from your microphone Resolution We detected limited sound no sound from your microphone Please either unmute or increase microphone volume Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1001 Error Message No sound from microphone Resolution Your microphone s mute button may be on Please unmute and retry test Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1003 Error Message No access to microphone Resolution You did not give us access to test your microphone Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Sight Error Code Error Code S1000 Error Message No access to camera Resolution You did not give us access to test your web camera Error Code S1001 Error Message No web camera detected Resolution We didn t detect a web camera on your system Please either install a web camera or check to make sure your web camera is connected Error Code S1002 Error Message Web Camera Already In Use Resolution Close any applications that may be using your web camera Speed Error Code B1001 Error Message Not enough bandwidth Slow internet connection Resolution We have determined that youR internet upload speed doesn t meet the minimum requirement For a further explanation and possible solutions click the following link http clientportal softwaresecure com support index php Knowledgebase Article View 317 46 failed bandwidth test Error Code B1002 Error Message Server or Connection

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/285/70/rpnow-system-requirements-check-error-codes-and-error-messages (2016-02-09)
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  • Windows 8-When trying to install RPNow I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Interview Process Issues Windows 8 When trying to install RPNow I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 47 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More Info

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/292/70/windows-8-when-trying-to-install-rpnow-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • Windows 8 FAQ for RPNow - Powered by Kayako Help Desk Software
    Student Securexam Étudiants SEARCH Knowledgebase Interview Process Issues Windows 8 FAQ for RPNow Posted by Roger Creek on 04 January 2013 03 04 PM Windows 8 Smartscreen blocks app from starting During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option Blank Screen or issues with Flash

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/293/70/windows-8-faq-for-rpnow (2016-02-09)
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  • RPNow: Unable to pass the System Requirement Check because of Youcam - Powered by Kayako Help Desk Software
    Process To do so please right click on the Taskbar Click Task Manager Click Process NOTE Windows 8 User s may need to click More Details so they can access the Process Tab Right click either Youcam exe or YCMMirage exe and click end process Please attempt to take your RPNow exam If you continue to receive the error message proceed to the next method Method 2 Flash Settings When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future a When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box b Select Settings c Select both Allow and Remember d Select the Camera tab e Select the proper Camera that you are using NOTE If you have an incorrect Camera setting it can cause the software not to function f Select Close g Continue through the steps to access your exam You have now allowed Adobe

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/305/70/rpnow--unable-to-pass-the-system-requirement-check-because-of-youcam (2016-02-09)
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  • Remote Proctor NOW - Process not allowed or prohibited programs running - Powered by Kayako Help Desk Software
    Prohibited Processes that are running NOTE Please be sure to save any important work before clicking the Continue button If clicking the Continue button does not close the application reboot your computer and see if the same issue occurs If upon reboot and running the software again you receive the same message you ll need to find the application and stop it Windows Vista Windows 7 1 Go down to the task bar the task bar is the bar at the bottom of your screen that has the start button on it 2 Right click on the task bar and click Task Manager or Start Task Manager 3 Once you have Task Manager Open click on Process See Image Below 4 Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run Note The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen 5 Click on the program and then click end process Windows 8 Windows 10 1 Press Ctrl Alt Delete from anywhere and you ll see a link to launch the Task Manager You

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/306/70/remote-proctor-now---process-not-allowed-or-prohibited-programs-running (2016-02-09)
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  • Information Regarding Refund Requests - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Interview Process Issues Information Regarding Refund Requests Posted by Roger Creek on 09 July 2013 04 40 PM All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refund Request

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/309/70/information-regarding-refund-requests (2016-02-09)
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