archive-com.com » COM » S » SOFTWARESECURE.COM

Total: 633

Choose link from "Titles, links and description words view":

Or switch to "Titles and links view".
  • RPNow: Unable to Click Allow/Remember - Powered by Kayako Help Desk Software
    on 04 December 2015 12 11 PM Please see below for a list of the most common support issues for RPNow Unable to Click Allow Remember While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try the steps below Method 1 Confirm device you are using is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Method 2 1 Open Control Panel and select Flash Player Settings 2 Select the Camera and Microphone Tab 3 Select Camera and Microphone Settings by Site button 4 Click on www remoteproctor com and change the drop down to Allow 5 Close and restart your browser window to make sure the changes take effect 6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/451/70/rpnow-unable-to-click-allowremember (2016-02-09)
    Open archived version from archive


  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Name Exam Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/70/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
    Open archived version from archive

  • RPNow: I receive an error- “Multiple screens were detected on your computer. Please disable one and restart them” - Powered by Kayako Help Desk Software
    to your computer and receive the following error Multiple screens were detected on your computer Please disable one and restart them please try the following solution Open the Control Panel Vista Win 7 Select Start Menu and Control Panel Win 8 Win 8 1 Click Windows Key X to open a list of options Click Control Panel to open Control Panel In the upper right corner of the Control Panel

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/219/66/rpnow-i-receive-an-error--multiple-screens-were-detected-on-your-computer-please-disable-one-and-restart-them (2016-02-09)
    Open archived version from archive

  • RPNow-I’m receiving a “Not Connected to the Internet” error message. - Powered by Kayako Help Desk Software
    Click and open the Sound Recorder Click Start Recording Say Testing Testing Testing or a short phrase While saying the short phrase check to see if the audio bar is moving to confirm if the microphone is recording properly Once you ve said a phrase click Stop Recording A Save window will open if you are using Windows Vista or Windows 7 Save your short recording to your Desktop NOTE Windows XP user s are not required to save the recording to replay it Double Click the recording on your Desktop to play it back Make sure you are able to hear the recording play back on your Desktop If you were able to hear the Recording but you still receive the error message please contact support If you are unable to hear the Recording make sure your computer is not muted and the sound is up If you are still unable to hear the Recording please try the steps below Method 2 Check the Microphone and ensure it s enabled Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Make sure there is Microphone listed and a Green Check Mark on the Microphone If there is a Microphone listed but it does not have a Green Check Mark Right Click the Microphone and select enable Try to take the exam again If you are still receiving the error please try Method 2 Method 3 Make sure the Microphone is turned up Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Click your Microphone to highlight it Click Properties at the bottom In the new Window Microphone Properties click the Levels tab Change the Microphone setting to 100

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/237/66/rpnow-im-receiving-a-not-connected-to-the-internet-error-message (2016-02-09)
    Open archived version from archive

  • RPNow-Allow Adobe Flash when receiving a prompt for "Adobe Flash Player Settings" - Powered by Kayako Help Desk Software
    you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box Select Settings Select both Allow and Remember Select the Camera tab shown below Select the proper Camera that you are using NOTE If you have an incorrect Camera

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/238/66/rpnow-allow-adobe-flash-when-receiving-a-prompt-for-adobe-flash-player-settings (2016-02-09)
    Open archived version from archive

  • System Requirements-Remote Proctor Now - Powered by Kayako Help Desk Software
    Windows Vista 7 8 8 1 10 SP2 32 or 64 bit Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Net Framework 4 0 or greater MAC 10 8 10 9 10 10 10 11 El Capitan Any version 10 8 x Latest version of Flash Must have at least 200kb s 2mb s upload speed

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/66/system-requirements-remote-proctor-now (2016-02-09)
    Open archived version from archive

  • RPNow-I'm using a Mac and I keep receiving requests to install Flash after installing it multiple times. - Powered by Kayako Help Desk Software
    If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version please follow the steps below Click Apple Icon in the top left of the screen Select About this Mac The version

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/267/66/rpnow-im-using-a-mac-and-i-keep-receiving-requests-to-install-flash-after-installing-it-multiple-times (2016-02-09)
    Open archived version from archive

  • RPNow: System Requirements Check-Error Codes and Error Messages - Powered by Kayako Help Desk Software
    sure your microphone is connected Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1002 Error Message Limited sound or no sound from your microphone Resolution We detected limited sound no sound from your microphone Please either unmute or increase microphone volume Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1001 Error Message No sound from microphone Resolution Your microphone s mute button may be on Please unmute and retry test Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1003 Error Message No access to microphone Resolution You did not give us access to test your microphone Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Sight Error Code Error Code S1000 Error Message No access to camera Resolution You did not give us access to test your web camera Error Code S1001 Error Message No web camera detected Resolution We didn t detect a web camera on your system Please either install a web camera or check to make sure your web camera is connected Error Code S1002 Error Message Web Camera Already In Use Resolution Close any applications that may be using your web camera Speed Error Code B1001 Error Message Not enough bandwidth Slow internet connection Resolution We have determined that youR internet upload speed doesn t meet the minimum requirement For a further explanation and possible solutions click the following link http clientportal softwaresecure com support index php Knowledgebase Article View 317 46 failed bandwidth test Error Code B1002 Error Message Server or Connection

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/285/66/rpnow-system-requirements-check-error-codes-and-error-messages (2016-02-09)
    Open archived version from archive



  •