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  • RPNow Installation/Instruction Video - Powered by Kayako Help Desk Software
    Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase System Check RPNow Installation Instruction Video Posted by Jason Standley on 05 March 2013 03 42 PM For instructions on how to install the Remote Proctor Now

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/303/66/rpnow-installationinstruction-video (2016-02-09)
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  • Failed Bandwidth Test - Powered by Kayako Help Desk Software
    vary from traditional internet speed tests What can I do If you d like to confirm your speed without the video upload test navigate your browser to http www speedtest net There is a slide bar located on the left side as displayed in the image below that will expand the view of all the test servers over the globe when dragged down Look for a server in Richmond Virginia

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/317/66/failed-bandwidth-test (2016-02-09)
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  • RPNow-What Ports need to be allowed on the Firewall or Proxy? - Powered by Kayako Help Desk Software
    or Proxy Posted by Roger Creek on 16 June 2014 09 38 AM If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses Ports HTTP 80 HTTP 443 Required Hostnames allowed rpexams com 443 80 remoteproctor com 443 80 softwaresecure com 443 80 s3 amazonaws com 443 80 s3 external 1 amazonaws com 443 80

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/378/66/rpnow-what-ports-need-to-be-allowed-on-the-firewall-or-proxy (2016-02-09)
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  • RPNow: I’m failing the System Requirements Check for Audio and/or Sight on my Mac - Powered by Kayako Help Desk Software
    the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Preferences Under System Preferences select Users Groups Click on the Click the Lock to make changes Icon Note you must be an Admin to make changes Enter the admin Password in the new window The Lock

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/381/66/rpnow-im-failing-the-system-requirements-check-for-audio-andor-sight-on-my-mac (2016-02-09)
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  • RPNow-Software hangs on "We are currently preparing your interview. Please give..." message - Powered by Kayako Help Desk Software
    Remote Proctor software and the page is hanging on the We are currently preparing your interview Please give us one moment to gather your information message see screenshot below please try the steps below to solve the issue Solution 1 Navigate to the following directory and delete the www remoteproctor com folder C Users User s Account AppData Roaming Macromedia Flash Player macromedia com support flashplayer sys 2 Reopen the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/441/66/rpnow-software-hangs-on-we-are-currently-preparing-your-interview--please-give-message (2016-02-09)
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  • RPNow: Unable to Click Allow/Remember - Powered by Kayako Help Desk Software
    04 December 2015 12 11 PM Please see below for a list of the most common support issues for RPNow Unable to Click Allow Remember While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try the steps below Method 1 Confirm device you are using is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Method 2 1 Open Control Panel and select Flash Player Settings 2 Select the Camera and Microphone Tab 3 Select Camera and Microphone Settings by Site button 4 Click on www remoteproctor com and change the drop down to Allow 5 Close and restart your browser window to make sure the changes take effect 6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/451/66/rpnow-unable-to-click-allowremember (2016-02-09)
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  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Exam Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor Now

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/66/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    was due at Midnight you had to submit the exam before midnight else you receive this error Please contact abaproctor fit edu for additional Remote Proctor Error Code 40 during installation Error code 40 is caused in most cases but the student has attempted to install the software more than once If you get the error code 40 message please close all open windows Next return to http remoteproctoradmin com install and attempt to inst USA University of South Alabama Specific Remote Proctor Pro inf USA Students when accessing exams should note the following Be sure to click the Securexam Browser icon on the desktop Wait for the site to say Done at the bottom left of the page Allow the pages to fully load before clicking on ANY Remote Proctor Pro Samford and MSState Mississippi State Unive Samford and MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the versi Remote Proctor Browser Error During Enrollment or Authenticatio If you are receiving the following Error During Enrollment or Authentication Screenshot below please try the solution below Launch Remote Proctor Securexam Browser Click Help in the top left corner Select Update Click Ok on th RPPro I am receiving a Session Error If you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select After using the software on my Mac Personal Preferences for the Personal preferences on your computer may be reset to the default factory settings in some rare circumstances These may include changes to the Desktop Menu Bar Dock and Icons These are just a few of the Preferences that may be lost under rare circ System Requirements Remote Proctor Pro Remote Proctor Pro and Securexam Browser System Requirements Operating System OS Version Browser RP Device Version Supported USB PortX Plug Ins Space Requirements RAM Resolution Other Vista SP2 32 or 64 bit IE8 or greater R Remote Proctor BuyBack Program As a former user of REMOTE PROCTOR Software Secure is interested in purchasing your RP2 Remote Proctor Device and offering 30 CASH BACK as part of our RE USE RECYCLERemote Proctor CASH BACK Program HOW DO I DO THIS EASY JUST FOLLOW THESE 3 EASY STE Remote Proctor Browser InterAmerican How do I get access to both InterAmerican uses two Course Management Systems CMS To make sure that the Remote Proctor has access to both of the Course Management Systems CMS please follow the steps below MAKE SURE THE SOFTWARE IS UPDATED PC Open Securexam Brow RPPro I receive a message that I do not meet the minimum requirem If you get a call that a student is not meeting the Minimum System Requirements for Physical Memory RAM please follow the steps below CONFIRM THE AMOUNT OF RAM

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/4 (2016-02-09)
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