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  • Securexam Remote Proctor - When authenticating to enter an exam, there is no save and close or again buttons. - Powered by Kayako Help Desk Software
    Securexam Remote Proctor When authenticating to enter an exam there is no save and close or again buttons Posted by on 28 January 2011 12 30 PM If you screen resolution is set to 800 x 600 these buttons are cut off at the bottom of the window Exit the program and set your screen resolution to a minimum of 1024 x 768 You can also attempt to plugin your

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/26/15/securexam-remote-proctor---when-authenticating-to-enter-an-exam-there-is-no-save-and-close-or-again-buttons (2016-02-09)
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  • Securexam Browser or Remote Proctor - " Cannot get License data ” or “ Unable to continue Security Layer Unavailable ”. RP1 and RP2 - Powered by Kayako Help Desk Software
    Unable to continue Security Layer Unavailable RP1 and RP2 Posted by on 28 January 2011 12 44 PM Thank you for contacting Software Secure Support Step 1 If you can open the software open it and select Help Update Finish the update and restart your machine Step 2 If this still does not work please continue This indicates that either the SSICloudService and or SSIRuntimeService is not running 1 Click the Windows Button or Start button click or type Run type services msc Press Enter 2 Verify the services listed above are installed and running If it is not installed go to Start My Computer Local Disc C Program Files Software Secure Inc Drivers and locate and install the SSICloudService msi file After installation restart the machine and attempt to use the software again If you cannot install the software from this file you probably have a permissions issue on the computer and you will need to attempt to install the software on another machine or a new Administrator User account If it is not set to Started then right click and choose the Start option Note For the SSICloudService there is a normal delay with it starting after a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/27/15/securexam-browser-or-remote-proctor----cannot-get-license-data--or--unable-to-continue-security-layer-unavailable--rp1-and-rp2 (2016-02-09)
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  • I am getting an error stating that "Cannot make this application an online application because the previous version is installed. To install this application uninstall the previous version, or mark this application as installed What does this mean? - Powered by Kayako Help Desk Software
    an error stating that Cannot make this application an online application because the previous version is installed To install this application uninstall the previous version or mark this application as installed What does this mean Posted by on 28 January 2011 12 53 PM Thank you for contacting Software Secure Support This error means that you cannot test your computer to confirm which device you need to purchase as a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/29/15/i-am-getting-an-error-stating-that-cannot-make-this-application-an-online-application-because-the-previous-version-is-installed-to-install-this-application-uninstall-the-previous-version-or-mark-this-application-as-installed-what-does-this-mean (2016-02-09)
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  • I get an "Application Update Error" message when I attempt to update my Remote Proctor. - Powered by Kayako Help Desk Software
    to update my Remote Proctor Posted by on 28 January 2011 12 55 PM Thank you for contacting Software Secure Support This error is due from the Web Update Wizard not being installed or being uninstalled To resolve this error please install the Web Update Wizard by completing the following Open Program Files by clicking Start My Computer XP or Computer Vista 7 Local Disc C Program Files or Program

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/30/15/i-get-an-application-update-error-message-when-i-attempt-to-update-my-remote-proctor (2016-02-09)
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  • Remote Proctor Browser-I am using Angel and receive an "Exam is not registered in the SRP system" error - Powered by Kayako Help Desk Software
    is not registered in the SRP system error Posted by on 28 January 2011 01 33 PM Thank you for contacting Software Secure Support If you are using Angel and receiving the error Exam is not registered in the SRP system please note that students can receive this error if they open their exam via the Milestone link within Angel this is the column on the left hand side of

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/39/15/remote-proctor-browser-i-am-using-angel-and-receive-an-exam-is-not-registered-in-the-srp-system-error (2016-02-09)
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  • I am getting a "WUWUI.exe Application Error" when trying to update my software, and it mentions "the memory could not be 'written'". - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors I am getting a WUWUI exe Application Error when trying to update my software and it mentions the memory could not be written Posted by on 28 January 2011 01 35 PM Thank you for contacting Software Secure Support This error occurs when clicking OK after the update process has completed Simply select OK and allow

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/40/15/i-am-getting-a-wuwuiexe-application-error-when-trying-to-update-my-software-and-it-mentions-the-memory-could-not-be-written (2016-02-09)
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  • I am installing my Remote Proctor and am getting an error about a missing pthreadgc2.dll file. - Powered by Kayako Help Desk Software
    by Andrew Haste on 10 February 2011 03 50 PM Thank you for contacting Software Secure Support The error see below is due to a missing dll file To resolve this issue please Error This application has failed because pthreadGc2 dll was not found Re installing the application may fix the problem Click to download and Save the pthreadgc2 dll file Note You must select Save After selecting Save Browse

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/112/15/i-am-installing-my-remote-proctor-and-am-getting-an-error-about-a-missing-pthreadgc2dll-file (2016-02-09)
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  • I am getting an error stating that "The method 'MergeFfdShowSettings' was not found". What does this mean? - Powered by Kayako Help Desk Software
    16 CICBV 1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors I am getting an error stating that The method MergeFfdShowSettings was not found What does this mean Posted by Andrew Haste on 08 May 2011 06 51 PM This error means that the software from a previous version is still installed and is conflicting

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/172/15/i-am-getting-an-error-stating-that-the-method-mergeffdshowsettings-was-not-found-what-does-this-mean (2016-02-09)
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