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  • Remote Proctor-Computer will not turn on when Remote Proctor is plugged in. - Powered by Kayako Help Desk Software
    Kayako Knowledgebase 16 CICBV 1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors Remote Proctor Computer will not turn on when Remote Proctor is plugged in Posted by Andrew Haste on 08 May 2011 06 58 PM The issue is generally due to the computer not properly handling attached peripherals or devices To resolve this

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/173/15/remote-proctor-computer-will-not-turn-on-when-remote-proctor-is-plugged-in (2016-02-09)
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  • Remote Proctor-Error Code 40 during installation - Powered by Kayako Help Desk Software
    get the error code 40 message please close all open windows Next return to http remoteproctoradmin com install and attempt to install the software again noting the following 1 A command window a black box will open during installation Do not close this window 2 After the black box opens a document with installation instructions should open Review and print out these documents 3 Close the document window be sure

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/200/15/remote-proctor-error-code-40-during-installation (2016-02-09)
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  • RPPro-When Troubleshooting Upek Drivers the Upek Drivers will not open or install - Powered by Kayako Help Desk Software
    the troubleshooting steps below to resolve this issue and manually install the Upek Drivers Download the Default MSI zip folder Right click on the Default MSI zip folder and select extract here Right click on the Default MSI reg file attached and click on Merge Click Ok to apply changes Restart the PC and log back in to Windows Navigate to the Upek drivers location below and right click and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/229/15/rppro-when-troubleshooting-upek-drivers-the-upek-drivers-will-not-open-or-install (2016-02-09)
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  • RPPro-I am receiving a “Session Error” - Powered by Kayako Help Desk Software
    are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select Delete under Browsing History Make sure to that Temporary Internet Files Cookies and Form Data are checked Select Delete Change Internet Explorer s Advanced Settings Open Internet Explorer Select Tools Select Internet Options Select the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/234/15/rppro-i-am-receiving-a-session-error (2016-02-09)
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  • USA Remote Proctor update process and adding a second license file - Powered by Kayako Help Desk Software
    If so skip to the Update the License Files section to add the additional license needed For a video walkthrough of the installation process please click here Make sure the software is updated PC Open Securexam Browser Select Help in the top left corner of the Window Select About from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version MAC Open Securexam Browser Select Securexam Browser in the top left corner of the Window Select About Securexam Browser from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version Update the software to the latest version PC Open Securexam Browser Select Help in the top left corner of the Window Select Update from the drop down Follow the onscreen prompts Close Securexam and restart the machine MAC Go to http remoteproctoradmin com install and install the most recent version There is no need to uninstall the product before installation Update the License Files Once you have completed the update you will need to add a new License This will give you access to the second Course Management System that USA is using To add a new license please follow the steps below PC Open Securexam Browser Select Help in the top left corner of the Window Select Add License from the drop down

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/242/15/usa-remote-proctor-update-process-and-adding-a-second-license-file (2016-02-09)
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  • RPPro-After updating I receive a "Cloudbandwidth..." error message. - Powered by Kayako Help Desk Software
    by Roger Creek on 06 June 2012 04 23 PM After performing the an update to the Remote Proctor Browser software if you are receiving a Cloudbandwidth error please follow the steps below Delete the WebUpdateSvc4 INI file located in the Directory Below C Windows WebUpdateSvc4 INI NOTE the INI is the file ext and may or may not be shown on your Operating System Open Securexam Browser Click Help

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/247/15/rppro-after-updating-i-receive-a-cloudbandwidth-error-message (2016-02-09)
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  • RPPro-Unhandled Exception... Failed to connect to an IPC Port: The System cannot find the file specified - Powered by Kayako Help Desk Software
    specified Posted by Roger Creek on 31 July 2012 07 06 PM If you receive an error Unhandled Exception Failed to connect to an IPC Port The System cannot find the file specified when opening the software please follow the steps below Open the Start Menu Open the Control Panel Open Programs and Features XP Open Add Remove Programs Uninstall SSIRuntime Service Download the attached SSIRuntimeService zip file Locate the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/260/15/rppro-unhandled-exception-failed-to-connect-to-an-ipc-port-the-system-cannot-find-the-file-specified (2016-02-09)
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  • RPPro-I'm using a Mac and receive an error "Securexam Remote Proctor Browser can't be opened because it is from an unidentified developer" - Powered by Kayako Help Desk Software
    opened because it is from an unidentified developer Posted by Roger Creek on 03 August 2012 03 14 PM If you are using a Mac and receive the error Securexam Remote Proctor Browser can t be opened because it is from an unidentified developer please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/261/15/rppro-im-using-a-mac-and-receive-an-error-securexam-remote-proctor-browser-cant-be-opened-because-it-is-from-an-unidentified-developer (2016-02-09)
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