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  • Cabarrus College-I am receiving an "Exam Not Registered" error. - Powered by Kayako Help Desk Software
    is Switch to Category View you are already in Classic View and should skip this step Open Add Remove Programs Click Securexam v7 and uninstall Windows Vista Click Start Menu Click Control Panel Click Classic View in the top left corner of Control Panel NOTE If the option is Category View you are already in Classic View and should skip this step Open Programs and Features Click Securexam v7 and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/278/15/cabarrus-college-i-am-receiving-an-exam-not-registered-error (2016-02-09)
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  • Windows 8-When trying to install Securexam I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors Windows 8 When trying to install Securexam I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 36 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install Securexam click the More Info

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/291/15/windows-8-when-trying-to-install-securexam-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • RPPro-I receive a message that I do not meet the minimum requirements for Physical Memory in Windows XP - Powered by Kayako Help Desk Software
    RAM please follow the steps below Confirm the Amount of RAM Meets the Minimum Requirements Click Start Menu Select Run Type msinfo32 Check the Installed Physical Memory RAM It should be 1024 MB If they have 1024 MB s and still receive the error please try the steps below under Solution If they have less than 1024 they do not meet the minimum requirements and will need to use another

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/295/15/rppro-i-receive-a-message-that-i-do-not-meet-the-minimum-requirements-for-physical-memory-in-windows-xp (2016-02-09)
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  • Windows 8-InterAmerican Navigation Pane is Missing - Powered by Kayako Help Desk Software
    Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors Windows 8 InterAmerican Navigation Pane is Missing Posted by Roger Creek on 20 February 2013 01 34 PM If you are unable to view the Navigation Pane on the left side of Blackboard screenshot below when using Securexam it is because Windows 8 is currently unsupported If you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/300/15/windows-8-interamerican-navigation-pane-is-missing (2016-02-09)
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  • RPPro-I receive a "Three Finger Tap Enabled" message when opening Securexam on my Mac - Powered by Kayako Help Desk Software
    when opening Securexam on my Mac Posted by Roger Creek on 22 August 2013 09 33 AM If you receive a Three Finger Tap Enabled message like the screenshot below you will need to disable this feature by following the steps below also outlined in the message Open Apple Icon in top left window Select System Preferences from drop down Select Trackpad Uncheck Lookup Tap with three fingers This issue

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/316/15/rppro-i-receive-a-three-finger-tap-enabled-message-when-opening-securexam-on-my-mac (2016-02-09)
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  • RPPro-Proper Remote Proctor Pro Device Placement - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors RPPro Proper Remote Proctor Pro Device Placement Posted by Roger Creek on 18 December 2013 10 32 AM If you have questions on the proper placement of the Remote Proctor Pro device please see the screenshot below for full details on where to place the device on your desktop If you have

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/324/15/rppro-proper-remote-proctor-pro-device-placement (2016-02-09)
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  • RPPro: Securexam Browser closes immediately after launch - Powered by Kayako Help Desk Software
    and Features click the drop down next to View By in the top right corner and select Small Icons 4 Scroll down till you locate Securexam Browser v7 and click on it 5 Once Securexam Browser v7 is highlighted select Uninstall Note If uninstalling Securexam Browser or any of the components is unsuccessful please attempt to uninstall using the uninstall utility http www remoteproctoradmin com Install Uninstall htm Install The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/327/15/rppro-securexam-browser-closes-immediately-after-launch (2016-02-09)
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  • RPPro-I am receiving an error "Theres a Problem Validating Your User Information" or "Student Could Not Enroll" - Powered by Kayako Help Desk Software
    04 June 2014 03 30 PM If you are receiving either error Student Could Not Enroll for Remote Proctor Manus or There is a Problem Validating Your User Information for Remote Proctor Pro it may be related to a Proxy configured on your computer To solve the issue configure the Proxy or follow the steps below to remove the Proxy Open the Start Menu Type regedit in the Search Box

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/377/15/rppro-i-am-receiving-an-error-theres-a-problem-validating-your-user-information-or-student-could-not-enroll (2016-02-09)
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