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  • RPPro-Webroot is blocking Securexam. Unable to Continue. Security Layer Unavailable. - Powered by Kayako Help Desk Software
    block and quarantine files that are needed to run Securexam properly Please follow the steps below to solve your issue 1 Open Webroot 2 Click on the Settings button 3 Locate the Quarantine and Block Allow Files 4 Click on the Quarantine tab Look for any ssiruntime ssicloudservice or any files from Software Secure in quarantine 5 If you locate any of the above files click on the checkbox next

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/382/15/rppro-webroot-is-blocking-securexam-unable-to-continue-security-layer-unavailable (2016-02-09)
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  • RPPro-I am recieivng an error "Source File Not Found" - Powered by Kayako Help Desk Software
    Not Found Posted by Roger Creek on 11 November 2014 04 06 PM Thank you for contacting Software Secure To resolve this issue you will need to delete the file the error message is pointing to and then attempt reinstallation In order to delete the file we have to Show Hidden Files Please click here for instructions on doing so Note If you do not complete this step you will

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/390/15/rppro-i-am-recieivng-an-error-source-file-not-found (2016-02-09)
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  • InterAmerican-Authentication Wizard is not opening on Password Page - Powered by Kayako Help Desk Software
    If the default Language is set to Spanish please try the following troubleshooting steps to solve the issue 1 Load the Securexam software and log in with credentials to the InterAmerican Black Board website 2 Click on the drop down next to your username gray bar at the top right hand corner of the main page and click on the word Configuration See image below 3 On the Configuration menu

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/427/15/interamerican-authentication-wizard-is-not-opening-on-password-page (2016-02-09)
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  • I am getting an error stating "incorrect password" when using the Remote Proctor, and it isn't prompting me for authentication or a fingerprint. Can you please assist me? (SRP1 and SRP2) - Powered by Kayako Help Desk Software
    28 January 2011 11 32 AM Thank you for contacting Software Secure Support To resolve the issue where the SRP is prompting for authentication of your fingerprint and isn t populating a password please complete the following 1 Confirm that you have Microsoft NET Framework 3 5 SP1 installed Please Note You may just have to repair it instead of uninstalling it 2 Select Start Run and type Services msc

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/15/18/i-am-getting-an-error-stating-incorrect-password-when-using-the-remote-proctor-and-it-isnt-prompting-me-for-authentication-or-a-fingerprint-can-you-please-assist-me-srp1-and-srp2 (2016-02-09)
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  • I seem to have issues with my fingerprint reader, and sometimes I get this error: device failed to reinitialize after being unplugged. What can I do? (RP1 and RP2) - Powered by Kayako Help Desk Software
    AM Thank you for contacting Software Secure Support To resolve this issue please complete the following Step 1 Close out of the software and restart the machine leaving the SRP plugged in Step 2 Go to Start My Computer Program Files Software Secure Drivers and double click on for RP1 users Atmininst32 or UpekSetup32 for SRP2 users Step 3 Follow the on screen instructions and choose to Uninstall the software

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/16/18/i-seem-to-have-issues-with-my-fingerprint-reader-and-sometimes-i-get-this-error-device-failed-to-reinitialize-after-being-unplugged-what-can-i-do-rp1-and-rp2 (2016-02-09)
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  • I am getting an error stating "incorrect password" when using the Remote Proctor, and it isn't prompting me for authentication or a fingerprint. Can you please assist me? (SRP1 and SRP2) - Powered by Kayako Help Desk Software
    by on 28 January 2011 11 32 AM Thank you for contacting Software Secure Support To resolve the issue where the SRP is prompting for authentication of your fingerprint and isn t populating a password please complete the following 1 Confirm that you have Microsoft NET Framework 3 5 SP1 installed Please Note You may just have to repair it instead of uninstalling it 2 Select Start Run and type

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/15/20/i-am-getting-an-error-stating-incorrect-password-when-using-the-remote-proctor-and-it-isnt-prompting-me-for-authentication-or-a-fingerprint-can-you-please-assist-me-srp1-and-srp2 (2016-02-09)
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  • Securexam Remote Proctor - When in an exam it is freezing or freezes. - Powered by Kayako Help Desk Software
    Error Issues while in an exam Securexam Remote Proctor When in an exam it is freezing or freezes Posted by on 28 January 2011 12 23 PM Thank you for contacting Software Secure Support This typically happens because an old version of Java is installed 1 Uninstall any previous versions of Java The below article describes in detail on how to uninstall http www java com en download help uninstall

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/21/20/securexam-remote-proctor---when-in-an-exam-it-is-freezing-or-freezes (2016-02-09)
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  • Securexam Remote Proctor - Browser - I am receiving save errors during my exam. - Powered by Kayako Help Desk Software
    Securexam Student Securexam Étudiants SEARCH Knowledgebase Error Issues while in an exam Securexam Remote Proctor Browser I am receiving save errors during my exam Posted by on 28 January 2011 12 24 PM Thank you for contacting Software Secure Support The save errors are caused by your school s Course Managment System usually Blackboard and generally involve issues with Java Contact your school immediately indicating you are receiving an exam

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/23/20/securexam-remote-proctor---browser---i-am-receiving-save-errors-during-my-exam (2016-02-09)
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