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  • NJB-While trying to enter an exam on a Mac the software closes without an error message. - Powered by Kayako Help Desk Software
    Mac the software closes without an error message Posted by Roger Creek on 24 July 2012 06 35 PM If Securexam closes when you try to enter an exam and you are using a Mac please follow the steps below to solve your issue Select the Apple Icon Select System Preferences Under System Select User s and Groups Make sure you are under the correct Username Select the Login Items

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/258/0/njb-while-trying-to-enter-an-exam-on-a-mac-the-software-closes-without-an-error-message (2016-02-09)
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  • RPPro-Unhandled Exception... Failed to connect to an IPC Port: The System cannot find the file specified - Powered by Kayako Help Desk Software
    Posted by Roger Creek on 31 July 2012 07 06 PM If you receive an error Unhandled Exception Failed to connect to an IPC Port The System cannot find the file specified when opening the software please follow the steps below Open the Start Menu Open the Control Panel Open Programs and Features XP Open Add Remove Programs Uninstall SSIRuntime Service Download the attached SSIRuntimeService zip file Locate the SSIRuntimeService

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/260/0/rppro-unhandled-exception-failed-to-connect-to-an-ipc-port-the-system-cannot-find-the-file-specified (2016-02-09)
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  • RPPro-I'm using a Mac and receive an error "Securexam Remote Proctor Browser can't be opened because it is from an unidentified developer" - Powered by Kayako Help Desk Software
    because it is from an unidentified developer Posted by Roger Creek on 03 August 2012 03 14 PM If you are using a Mac and receive the error Securexam Remote Proctor Browser can t be opened because it is from an unidentified developer please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow Applications

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/261/0/rppro-im-using-a-mac-and-receive-an-error-securexam-remote-proctor-browser-cant-be-opened-because-it-is-from-an-unidentified-developer (2016-02-09)
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  • CICA-Unhandled Exception Error - Powered by Kayako Help Desk Software
    XP Local Disk C Documents and Settings username My Documents Right click My Exams and select rename Rename My Exams folder My Exams old Rename SSI Folder and Isolated Storage Folders Open Start menu Open Computer XP My Computer Navigate to Vista Win7 C Users username AppData Local Win XP Local Disk C Documents and Settings username App Data Right Click and rename SSI Folder to SSI Folder old Right

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/265/0/cica-unhandled-exception-error (2016-02-09)
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  • Remote Proctor-What do the different colored lights on the front of the device mean? - Powered by Kayako Help Desk Software
    colored lights on the front of the device mean Black off means Unit is disconnected or camera is inactive Red means Camera may be in use but test has not yet begun and the clear arm holding the spheroid is not fully inserted Yellow means Camera is in use test has begun but the clear arm holding the spheroid is not fully inserted Green means Camera is active and the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/266/0/remote-proctor-what-do-the-different-colored-lights-on-the-front-of-the-device-mean (2016-02-09)
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  • RPNow-I'm using a Mac and I keep receiving requests to install Flash after installing it multiple times. - Powered by Kayako Help Desk Software
    you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version please follow the steps below Click Apple Icon in the top left of the screen Select About this Mac The version will

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/267/0/rpnow-im-using-a-mac-and-i-keep-receiving-requests-to-install-flash-after-installing-it-multiple-times (2016-02-09)
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  • Remote Proctor Browser: “Error durante la inscripción o la autenticación” - Powered by Kayako Help Desk Software
    help en la parte superior esquina izquierda Seleccione Update Haga clic en accept en la ventana de Web Update Wizard Si el navegador Securexam no se cierra por favor cierre el software Si el equipo no se cierra y reinicia por favor cierre manualmente y reiniciar la máquina Una vez que se reinicie el equipo siga estos pasos Abra el menú Inicio en la barra de tareas En el menú

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/269/0/remote-proctor-browser-error-durante-la-inscripcion-o-la-autenticacion (2016-02-09)
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  • RPPro-Estoy recibiendo un “Session Error” - Powered by Kayako Help Desk Software
    a continuación para resolver este problema 1 Borrar el historial de exploración en Internet Explorer Abra el Internet Explore Seleccione Herramientas Seleccione Opciones de Internet Seleccione Delete borrar o suprimir en Historial de exploración Asegúrese de que los Archivos temporales de Internet Cookies y datos de formulario están seleccionados Seleccione Delete 2 Cambiar la configuración avanzada de Internet Explorer Abra el Internet Explore Seleccione Herramientas Seleccione Opciones de Internet Seleccione

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/270/0/rppro-estoy-recibiendo-un-session-error (2016-02-09)
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