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  • I am with Luna. Why can I not use a MAC with my Remote Proctor? - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General Questions I am with Luna Why can I not use a MAC with my Remote Proctor Posted by Andrew Haste on 22 March 2011 10 56 AM Although we have released MAC for use with the Remote Proctor 2 we have not fully supported it yet for use with the WebCT Course Management System CMS As such

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/160/16/i-am-with-luna-why-can-i-not-use-a-mac-with-my-remote-proctor (2016-02-09)
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  • I am with New Jersey City University. Why can I not use a MAC with my SRP (Remote Proctor)? - Powered by Kayako Help Desk Software
    Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General Questions I am with New Jersey City University Why can I not use a MAC with my SRP Remote Proctor Posted by Andrew Haste on 22 March 2011 10 57 AM Although we have released MAC for use with the Remote Proctor 2 we have not fully supported it yet for use with the WebCT Course Management System CMS

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/161/16/i-am-with-new-jersey-city-university-why-can-i-not-use-a-mac-with-my-srp-remote-proctor (2016-02-09)
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  • Remote Proctor-Browser: I am not being prompted for my fingerprint and my password is not populating. - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General Questions Remote Proctor Browser I am not being prompted for my fingerprint and my password is not populating Posted by Andrew Haste on 22 March 2011 11 01 AM If the password is not populating for the exam please make sure you are clicking the Securexam Browser icon and not Internet Explorer Safari

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/162/16/remote-proctor-browser-i-am-not-being-prompted-for-my-fingerprint-and-my-password-is-not-populating (2016-02-09)
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  • Remote Proctor: I need to update my school's license. How can I do this? - Powered by Kayako Help Desk Software
    by Andrew Haste on 23 March 2011 10 28 AM To update your license open the software PC Users Select Help in the Securexam Menu on the top left corner and then select Get License Type in your institution s license credentials The system will them update the license and you can continue to use the Remote Proctor MAC Users Select Securexam Browser in the menu top left corner and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/167/16/remote-proctor-i-need-to-update-my-schools-license-how-can-i-do-this (2016-02-09)
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  • Remote Proctor Florida Tech: Who can I call at my school for assistance with Course Management System-based issues? - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General Questions Remote Proctor Florida Tech Who can I call at my school for assistance with Course Management System based issues Posted by Andrew Haste on 07 July 2011 05 49 PM You can call 321 674 8382 or email abaproctor fit edu for assistance with exam based issues and to also ensure that

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/187/16/remote-proctor-florida-tech-who-can-i-call-at-my-school-for-assistance-with-course-management-system-based-issues (2016-02-09)
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  • Remote Proctor Pro: Samford and MSState (Mississippi State) University Students Update to 7.4.9.5 - Powered by Kayako Help Desk Software
    MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the version should be 7 4 9 4 You can confirm this by opening the software and going to Help About After confirming the update clost the software Run the attached installer called RPPro v7 4 9 5

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/213/16/remote-proctor-pro-samford-and-msstate-mississippi-state-university-students-update-to-7495 (2016-02-09)
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  • SIU-Remote Proctor: Mandatory Update - Powered by Kayako Help Desk Software
    is an important update available for your SIU license for use with the Remote Proctor NOTE This is a mandatory update that you must perform as soon as possible to be ready for your next exam Please follow these simple steps to update your license For PC Windows Users Launch Securexam Browser by double clicking the Securexam Browser v7 icon on your desktop and select Help Get license For MAC

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/221/16/siu-remote-proctor-mandatory-update (2016-02-09)
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  • Remote Proctor Browser-When trying to install the Remote Proctor on Windows I receive a blank screen and I am unable to get Silverlight to install - Powered by Kayako Help Desk Software
    Remote Proctor on Windows I receive a blank screen and I am unable to get Silverlight to install Posted by Roger Creek on 02 April 2012 07 04 PM If you receive a blank screen when navigating to the install site and you are unable to get Silverlight to install on a Windows PC please follow the steps below under each Method Method 1 Enable Silverlight in Internet Explorer Open Internet Explorer Open Tools NOTE If you don t see Tools click the Gear Icon in the top right Select Internet Options Select Programs Select Manage Add Ons Under Show change the drop down to All Add ons Scroll down and click Silverlight to highlight it Select Enable at the bottom Restart Internet Explorer Method 2 Install using Internet Explorer 64 bit on Windows 64 bit Operating Systems Click Start Click All Programs You will see two versions of Internet Explorer Internet Explorer and Internet Explorer 64 bit Open Internet Explorer You should now be able to install Silverlight and continue through to install the Remote Proctor If you are still unable to get Silverlight to install please try the steps below Click Start Click Computer Navigate to to C

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/228/16/remote-proctor-browser-when-trying-to-install-the-remote-proctor-on-windows-i-receive-a-blank-screen-and-i-am-unable-to-get-silverlight-to-install (2016-02-09)
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