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  • Remote Proctor: Error loading OVTFBoot.dll file during installation of the Remote Proctor. - Powered by Kayako Help Desk Software
    CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Installation Issues Remote Proctor Error loading OVTFBoot dll file during installation of the Remote Proctor Posted by Andrew Haste on 07 April 2011 10 15 AM Thank you for contacting Software Secure Support If you receive this error during installation please place the attached file into the following directory c Program Files

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/169/17/remote-proctor-error-loading-ovtfbootdll-file-during-installation-of-the-remote-proctor (2016-02-09)
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  • .Net Framework error on Windows Vista, Windows 7, or Windows 8 - Powered by Kayako Help Desk Software
    of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There should also be a checkmark next to Microsoft Net Framework and not a box filled with blue or an empty box Press OK and once the changes have been made restart the computer Check to see if you are still receiving the Net Framework error Windows 7 Open the Start Menu Open the Control Panel Click Programs and Features If you do not see Programs and Features see below NOTE Make sure you are in Small Icon view At the top right of the Control Panel Window you will see a View by drop down menu Change it to Small Icon if anything else is selected Click on the Turn Windows Features on or off on the left side of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There should also be a checkmark next to Microsoft Net Framework and not a box filled with blue or an empty box Press OK

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/209/17/net-framework-error-on-windows-vista-windows-7-or-windows-8 (2016-02-09)
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  • Remote Proctor Pro: Samford and MSState (Mississippi State) University Students Update to 7.4.9.5 - Powered by Kayako Help Desk Software
    MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the version should be 7 4 9 4 You can confirm this by opening the software and going to Help About After confirming the update clost the software Run the attached installer called RPPro v7 4 9 5

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/213/17/remote-proctor-pro-samford-and-msstate-mississippi-state-university-students-update-to-7495 (2016-02-09)
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  • Remote Proctor Browser-When trying to install the Remote Proctor on Windows I receive a blank screen and I am unable to get Silverlight to install - Powered by Kayako Help Desk Software
    Remote Proctor on Windows I receive a blank screen and I am unable to get Silverlight to install Posted by Roger Creek on 02 April 2012 07 04 PM If you receive a blank screen when navigating to the install site and you are unable to get Silverlight to install on a Windows PC please follow the steps below under each Method Method 1 Enable Silverlight in Internet Explorer Open Internet Explorer Open Tools NOTE If you don t see Tools click the Gear Icon in the top right Select Internet Options Select Programs Select Manage Add Ons Under Show change the drop down to All Add ons Scroll down and click Silverlight to highlight it Select Enable at the bottom Restart Internet Explorer Method 2 Install using Internet Explorer 64 bit on Windows 64 bit Operating Systems Click Start Click All Programs You will see two versions of Internet Explorer Internet Explorer and Internet Explorer 64 bit Open Internet Explorer You should now be able to install Silverlight and continue through to install the Remote Proctor If you are still unable to get Silverlight to install please try the steps below Click Start Click Computer Navigate to to C

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/228/17/remote-proctor-browser-when-trying-to-install-the-remote-proctor-on-windows-i-receive-a-blank-screen-and-i-am-unable-to-get-silverlight-to-install (2016-02-09)
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  • USA Remote Proctor update process and adding a second license file - Powered by Kayako Help Desk Software
    If so skip to the Update the License Files section to add the additional license needed For a video walkthrough of the installation process please click here Make sure the software is updated PC Open Securexam Browser Select Help in the top left corner of the Window Select About from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version MAC Open Securexam Browser Select Securexam Browser in the top left corner of the Window Select About Securexam Browser from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version Update the software to the latest version PC Open Securexam Browser Select Help in the top left corner of the Window Select Update from the drop down Follow the onscreen prompts Close Securexam and restart the machine MAC Go to http remoteproctoradmin com install and install the most recent version There is no need to uninstall the product before installation Update the License Files Once you have completed the update you will need to add a new License This will give you access to the second Course Management System that USA is using To add a new license please follow the steps below PC Open Securexam Browser Select Help in the top left corner of the Window Select Add License from the drop down

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/242/17/usa-remote-proctor-update-process-and-adding-a-second-license-file (2016-02-09)
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  • Remote Proctor Browser-InterAmerican: How do I get access to both Course Management Systems? - Powered by Kayako Help Desk Software
    of the Course Management Systems CMS please follow the steps below Make sure the software is updated PC Open Securexam Browser Select Help in the top left corner of the Window Select About from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version Update the software to the latest version PC Open Securexam Browser Select Help in the top left corner of the Window Select Update from the drop down Follow the onscreen prompts Close Securexam and restart the machine If you are still having problems with the license you will need to add a new License This will give you access to the second Course Management System that InterAmerican is using To add a new license please follow the steps below PC Open Securexam Browser Select Help in the top left corner of the Window Select Add License from the drop down Enter the following Credentials when prompted Username interamericanbb browser Password browser Close the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/271/17/remote-proctor-browser-interamerican-how-do-i-get-access-to-both-course-management-systems (2016-02-09)
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  • .Net Framework Error on Windows 8 - Powered by Kayako Help Desk Software
    error on Windows 8 please try the following troubleshooting steps Windows 8 Click Windows Key X to open a menu in the lower left Select Programs and Features Click on the Turn Windows Features on or off on the left side of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/286/17/net-framework-error-on-windows-8 (2016-02-09)
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  • RPPro-I receive a message that I do not meet the minimum requirements for Physical Memory in Windows XP - Powered by Kayako Help Desk Software
    RAM please follow the steps below Confirm the Amount of RAM Meets the Minimum Requirements Click Start Menu Select Run Type msinfo32 Check the Installed Physical Memory RAM It should be 1024 MB If they have 1024 MB s and still receive the error please try the steps below under Solution If they have less than 1024 they do not meet the minimum requirements and will need to use another

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/295/17/rppro-i-receive-a-message-that-i-do-not-meet-the-minimum-requirements-for-physical-memory-in-windows-xp (2016-02-09)
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