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  • Apple Launches Support Account on Twitter
    Problem Solving Safe Computing Tech News Watchlist Weekly Issues Issue 1317 18 Apr 16 1316 11 Apr 16 1315 04 Apr 16 1314 28 Mar 16 1313 21 Mar 16 1312 14 Mar 16 1311 07 Mar 16 1310 29 Feb 16 1309 22 Feb 16 Back Issues About TidBITS About Us Advertise Contact Copyright Privacy TidBITS Members Smile ScanSnap Thoughtful detailed coverage of the Mac iPhone and iPad plus the best selling Take Control ebooks Pick an apple Become a TidBITS member TidBITS Watchlist Fantastical 2 2 1 Retrospect 13 01 LaunchBar 6 6 2 Delicious Library 3 5 1 GarageBand 10 1 1 Pixelmator 3 4 4 1Password 6 2 1 Banktivity 5 6 7 Parallels Desktop 11 1 3 Fantastical 2 2 Close To help us avoid automated posts and misuse of our site please enter the words below Close Gerberding Thanks for your interest in forwarding this article via email Please fill in your email address and that of the recipient below You can also include a short message Close Send to Your email Your name Your message indicates required fields To help us avoid automated attempts to spam recipients please enter the words below External Links 04 Mar 2016 Print Comment 0 Apple Launches Support Account on Twitter by Josh Centers If you re having trouble with an Apple product you can now tweet AppleSupport to get help via direct message So far Apple s Twitter team has been quick to respond having replied to over 2 700 tweets by the second day of the account s existence Although we have been critical of Apple s software quality of late the company has done a great job recently of expanding its support options adding live chat and the AppleMusicHelp Twitter account follow link Comments about

    Original URL path: http://tidbits.com/article/16306 (2016-04-24)
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  • El Capitan System Integrity Protection Update Breaks Ethernet
    broken 3 28 1 update gives us warm and fuzzy feelings for the state of Apple s software quality assurance PDFpen and PDFpenPro 7 make PDF editing easy Review and mark up your PDFs fill and sign forms and even export PDFs to Word format Signing is now easier you can view the OCR text layer and more Try editing your PDFs today http smle us pdfpen 7 tb Comments about El Capitan System Integrity Protection Update Breaks Ethernet To leave a comment click Add a Comment and then enter the text your name and your email address which won t be displayed Your comment will appear after you follow a link in the one time confirmation message we send to verify that you re a real person An unfortunate update to OS X 10 11 El Capitan s System Integrity Protection feature broke Ethernet for many Mac users over the weekend Fortunately Apple released a fix quickly Receive comments via RSS Add a comment Adam Engst 2016 02 29 16 49 And if anyone can explain why unlike Josh s Mac neither my iMac nor my MacBook Air running 10 11 3 have any of the Incompatible Kernel Extension Configuration Data entries under Installations I m all ears Reply John Robinson 2016 02 29 17 04 I was wondering the same thing on my iMac 17 1 w El Capitan 10 11 3 15D21 My last incompatible kernel ext was 3 21 2 Reply Tomohisa Miya 2016 02 29 20 08 As far as I know the update was installed if Install system data files and security updates in App Store pane of System Preferences was checked I have two macs with 10 11 3 One with the check box on was updated to 3 28 1 at that time but it uses other driver extention for its ethernet port Another uses the driver but stay with 3 27 0 as it had the check off So likely both of mine were not affected with this disaster Reply Adam Engst 2016 03 01 09 00 Aha that s it I had not selected Install System Data Files and Security Updates in the App Store pane of System Preferences I generally like to install that sort of thing manually but it seems that leaving this checkbox unchecked doesn t offer those updates for manual installation Reply ALRUI 2016 03 01 13 06 Is there a way we can figure out if the data file security updates are in fact NOT included if we un check this box I would prefer to install ALL updates manually but if it means missing a potentially important file then maybe thats a bad idea Reply Dana Schwartz 2016 03 01 13 52 So what have we missed by not having this checked Besides losing Internet over the weekend Apple sez https support apple com kb PH19658 but apparently not Reply John Robinson 2016 03 01 15 04 Love this group Thanks for the answers

    Original URL path: http://tidbits.com/article/16296 (2016-04-24)
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  • What “Error 53” Means for the Future of Apple Repairs
    How to Replace a Cracked iPhone 5c Screen with Screasy 24 July 2015 Because of these difficulties our advice since the release of the iPhone 5 has been to leave repairs to the professionals even if you think you know what you re doing Unfortunately even when going directly to Apple for repairs things don t always go smoothly as I detailed in Replace a Dying iPhone 5 Battery Take Two 28 August 2014 A couple of weeks after having my iPhone 5 battery replaced by Apple the rear camera stopped working I suspect due to a bad connection Thankfully it was time to upgrade anyway so I never bothered trying to fix it So what s the takeaway Sadly it seems that the era of repairing your own Apple devices continues to wane if you can repair an Apple device yourself it s likely either because it s an older model or a design accident And as Apple struggles to maintain its revenue growth in the face of slowing sales the company will try to extract money wherever it can with repairs and service plans as another means to that goal ask any auto dealer Here s our advice for your future iPhone repair needs Whenever possible have your Apple products serviced at an Apple Store or an Apple Authorized Service Provider If you re at all hard on devices and particularly for portable devices think about buying AppleCare coverage to extend your warranty Consider the iPhone Upgrade Program see Comparing U S iPhone Plan Costs in a Contract Free World 11 September 2015 for your next iPhone purchase as it includes AppleCare and it lets you replace your iPhone every year If a non authorized repair is unavoidable or vastly less expensive be sure to keep your original parts in case there s a problem Historically Apple won t even talk to you if you have third party parts installed in your iPhone And if you do need an independent repair that might cause Error 53 well avoid updating to iOS 9 or a newer version of iOS 9 Small bug fixes and security risks are better than a dead iPhone However it s not all bad news In order to deal with unauthorized repairs Apple has drastically reduced the price for out of warranty screen repairs Without AppleCare the company now charges between 109 to 149 for a screen replacement which isn t much more than what you d pay with AppleCare However if you have AppleCare Apple will give you a loaner phone and likely move your repair up in its priority list PDFpen and PDFpenPro 7 make PDF editing easy Review and mark up your PDFs fill and sign forms and even export PDFs to Word format Signing is now easier you can view the OCR text layer and more Try editing your PDFs today http smle us pdfpen 7 tb Comments about What Error 53 Means for the Future of Apple Repairs Comments are closed JohnB SciFiOne 2016 02 15 12 52 Maybe TidBITs should reconsider its standard OS upgrade policies Adam Engst 2016 02 15 13 03 We adjust our advice all the time to deal with the changing technology landscape and this will be just another variable I wouldn t be surprised to see Apple change its policies in some way after this fuss so we ll have to see how it settles out David Weintraub 2016 02 15 15 14 ApplePay needs to verify that no one is able to access the SecureElement in any way except as authorized Any unauthorized changes in the iPhone could be an attempt to access the Secure Element Simply turning off TouchID won t protect the Secure Element The phone needs to be stopped from working The tight physical security may be the reason why all of the banks worked with ApplePay from the very first day of its release Michel Hedley 2016 02 15 17 48 Australian consumers have good rights under the Australian Consumer Law Act Facing this Act Apple had to change its replacement policy warranty cover and more in Australia If an Apple product is not considered fit for purpose during the lifespan considered reasonable then Apple will have to refund or replace It doesn t matter if the warranty period has expired Apple Australia is now obliged to notify consumers that they have rights under the Australian Consumer Law Act To some extent it is not worth getting AppleCare It will be interesting to see what happens when the first Australian takes action under the Act against Apple re Error 53 Ian Stavert 2016 02 15 18 44 The ACCC is already investigating Apple Australia for this Error 53 issue Karen Kirtland 2016 02 15 20 08 The makers of printers figured all this out years ago People replace printers perhaps every two or three years whereas they buy new ink usually every one to two months So the printer makers made the machines incredibly cheap but charge a fortune for ink In a neat twist ink from your old machine rarely works in the new machine so you have to you guessed it buy more ink Apple is just applying that logic to repair and replacement services These are market decisions however much we may feel cheated by them I don t like it either but business is about making a profit Apple does not deny use or repair of the device but simply makes it harder and probably more expensive to maintain the product It will be interesting to find out how this is interpreted in Australia Peter Muller 2016 02 15 23 37 Really disgusted with Apple s push to replace rather than fix The power button on my wife s iPhone was nonfunctioning Apple wanted 269 to fix it which coincidentally was the same as the replacement cost for a new iPhone 5 An independent shop charged us 69 to fix it B Jefferson Le Blanc

    Original URL path: http://tidbits.com/article/16258 (2016-04-24)
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  • Adobe Creative Cloud App Deletes Contents of Hidden Folders
    Desktop 11 1 3 Fantastical 2 2 Close To help us avoid automated posts and misuse of our site please enter the words below Close Gerberding Thanks for your interest in forwarding this article via email Please fill in your email address and that of the recipient below You can also include a short message Close Send to Your email Your name Your message indicates required fields To help us avoid automated attempts to spam recipients please enter the words below External Links 12 Feb 2016 Print Comment 5 Adobe Creative Cloud App Deletes Contents of Hidden Folders by Josh Centers The folks at cloud backup service Backblaze discovered a troubling behavior in Adobe Creative Cloud an update to Adobe s Mac software was deleting the contents of the first hidden folder it saw in alphabetical order at the root of users disks Hidden folders aren t displayed in the Finder but often contain important settings or other data Backblaze users noticed the bug because the Backblaze app depends on a hidden folder called bzvol which is often alphabetically the first hidden folder on Backblaze users drives For other Mac users the first folder would likely have been DocumentRevisions V100 which stores data required for OS X s Auto Save and Versions features deleting that data could be problematic Adobe acknowledged the bug and replaced the update quickly so make sure to let Creative Cloud update itself follow link Comments about Adobe Creative Cloud App Deletes Contents of Hidden Folders Comments are closed JAMES CUTLER 2016 02 12 16 53 What does alphabetically mean in this instance case sensitive or case insensitive The results are different in Finder vs ls for example Adam Engst 2016 02 12 17 55 Honestly we re not sure Backblaze s workaround has a lowercase

    Original URL path: http://tidbits.com/article/16259 (2016-04-24)
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  • New Apple Repair Program for Mac Pro Video Cards
    Creation Networking Opinion Problem Solving Safe Computing Tech News Watchlist Weekly Issues Issue 1311 07 Mar 16 1310 29 Feb 16 1309 22 Feb 16 1308 15 Feb 16 1307 08 Feb 16 1306 01 Feb 16 1305 25 Jan 16 1304 18 Jan 16 1303 11 Jan 16 Back Issues About TidBITS About Us Advertise Contact Copyright Privacy TidBITS Members Smile ScanSnap Thoughtful detailed coverage of the Mac iPhone and iPad plus the best selling Take Control ebooks Pick an apple Become a TidBITS member TidBITS Watchlist Fantastical 2 2 1 Retrospect 13 01 LaunchBar 6 6 2 Delicious Library 3 5 1 GarageBand 10 1 1 Pixelmator 3 4 4 1Password 6 2 1 Banktivity 5 6 7 Parallels Desktop 11 1 3 Fantastical 2 2 Published in TidBITS 1307 Subscribe to our weekly email edition Quick Solution to Apple Mail s TidBITS Wrapping Woes How to Unlearn Misspellings and Sync Your User Dictionary in OS X OS X Hidden Treasures Services Three Alternatives to the iPad Pro s Smart Keyboard TidBITS Watchlist Notable Software Updates for 8 February 2016 ExtraBITS for 8 February 2016 Close To help us avoid automated posts and misuse of our site please enter the words below Close Gerberding Thanks for your interest in forwarding this article via email Please fill in your email address and that of the recipient below You can also include a short message Close Send to Your email Your name Your message indicates required fields To help us avoid automated attempts to spam recipients please enter the words below Problem Solving 08 Feb 2016 Print New Apple Repair Program for Mac Pro Video Cards by Josh Centers MacRumors reports that Apple has quietly launched a repair program for some late 2013 Mac Pros manufactured between 8 February 2015

    Original URL path: http://tidbits.com/article/16247 (2016-04-24)
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  • How to Unlearn Misspellings and Sync Your User Dictionary in OS X
    LocalDictionary is related to language settings in the Language Region pane of System Preferences since I now have confirmation from people in other countries that their Macs use learned word files named for their language or region such as nl for Netherlands and en CA for Canada And a Greek reader reported that his file was called Greek not gr But no matter how I fiddle with the language settings I can t make anything interesting happen with the en file on my Mac This minor mystery notwithstanding I hope you find this advice useful in cleaning up your learned word list and ensuring that spell checking works the same on all your Macs PDFpen and PDFpenPro 7 make PDF editing easy Review and mark up your PDFs fill and sign forms and even export PDFs to Word format Signing is now easier you can view the OCR text layer and more Try editing your PDFs today http smle us pdfpen 7 tb Comments about How to Unlearn Misspellings and Sync Your User Dictionary in OS X Comments are closed Michael Eisenman 2016 02 03 19 38 Thx Adam Good information Now can you explain the nonsense suggestions that appear in iOS as word bubbles over certain misspelled words The suggestions are often non words I can t imagine where they come from Adam Engst 2016 02 04 10 55 Huh No I can t explain them but I wonder if you might have a weird language setting wrong somewhere such that it s offering suggestions in another language Michael 2016 02 05 05 18 I have incorrectly spelled words remembered in my iOS spelling dictionary the question is whether there is any method to get rid of them e g an app Adam Engst 2016 02 05 09 33 I was afraid you d ask that As far as I know no there s no way to fix them The closest is that you can make auto corrections that fix them in real time Our friend Sharon Zardetto wrote an article for Macworld on this http www macworld com article 2031004 how to make ios autocorrect work for you html ccstone 2016 02 03 20 41 Paste either line into the Terminal to perform the action described in the comment Reveal the file open R Library Spelling LocalDictionary Open the file in the default text editor open t Library Spelling LocalDictionary ccs Michael Eisenman 2016 02 03 20 44 On iOS Adam Engst 2016 02 04 10 56 No Christopher is just providing Terminal alternatives to some of the steps I gave that are a bit clumsy in the graphical interface It s still all in OS X Jeff Hecht 2016 02 03 20 50 Very interesting Adam Curiously when I opened the Local Dictionary I found only about a dozen words listed which were not in alphabetical order When I opened the en file I found a much longer list As an experiment I entered a couple of the misspelled words in Nisus Writer Pro and they were shown as okay Then I closed the en file option clicked on the words to forget spelling and when I re opened the en file it had vanished I m still running Mavericks but I doubt that s the real reason I suspect there s a preference set differently somewhere deep inside some program or another Adam Engst 2016 02 04 10 57 Yeah that s exactly the kind of behavior I saw but only briefly It didn t seem to matter which app I used but since I can t reproduce now I don t know for sure Paris Voutetakis 2016 02 04 00 45 Thanks for the ever useful information for minor but important things Just to contribute to the mystery than an explanation which probab is quite obvious to the knowledgable For us poor souls working in lesser countries according to Apple we often come to rely on workarounds some times official and other not so Over the years I never did a clean install not that has something to do immediately since we are talking about the user directory To cut the storry short in my Spelling there are more than the Local the en also a Greek a Multilingual Moreover a ps aux grep spell returns a service ending GRspell service which is a localy added pref pane service that replaces Apple s Over the years I remember cocoaspell and other sort of spells we restored to to cover the need of unsuplied dictionaries The modification dates of the local spelling files are revealing The Greek is the lastly updated ang is largest However all the files have different content Adam Engst 2016 02 04 10 59 Oh interesting that confirms my suspicion that it has to do with language settings And there may be different spelling services for different countries too Hmm Eduard de Kam 2016 02 04 02 01 All my words are in the nl file I am Dutch there is one word in EN and nothing in localdictionary Adam Engst 2016 02 04 10 59 Good That at least makes some sense I ll update the article to explain better Andreas Frick 2016 02 04 05 56 There was a control panel called dictionary cleaner which worked fine for me One can also use aspell dictionaries in OS X These e g can be found in Open Office language kits I use one with traditional german spelling Gilbert ROTH 2016 02 04 09 19 In the French version of MACOSX 10 11 2 there is in Spelling a fr file which contains 21 words mostly international ones company or product names or acronyms Client Compiler DDE Dimension Draw Engine Hispano Inc Insider MacOS Microsoft OCI ODBC Runtime Server View Volume Wakanda Webster World Write LocalDictionary contains one single word Skitch Definitely nothing in relation with the French langage But in Library there is also a Dictionary folder with a complete tree

    Original URL path: http://tidbits.com/article/16241 (2016-04-24)
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  • Do Cool Things on the Command Line with Five Quick Recipes
    to sleep while pressing Control Eject brings up the shutdown dialog To restore the old behavior of displaying the shutdown dialog by pressing the power button or key enter this defaults write com apple loginwindow PowerButtonSleepsSystem bool FALSE If you change your mind later you can undo this command by repeating it with TRUE in place of FALSE Stop the Help Viewer from Floating This may be my favorite defaults recipe of all time In recent versions of OS X the Help window which appears when you choose most commands from any application s Help menu floats above all other windows no matter what you do You can minimize it to the Dock to get it out of the way but that makes it awkward for switching back and forth between the Help window and your app With this simple command you can make the Help window act like any other window it ll appear in front initially but you can click another window to bring that window in front of the Help window Here s the command defaults write com apple helpviewer DevMode bool TRUE To return the Help window to its irritating always float behavior repeat this command with FALSE instead of TRUE Figure Out Why You Can t Unmount a Volume Have you ever tried to eject a CD disk image or network volume only to see an error message saying the volume is in use If so the maddening part can be figuring out which process is using it so you can quit that process So enter the following substituting for VolumeName the name of the volume you can t unmount lsof grep Volumes VolumeName This command shows you any processes you own that are currently using this volume armed with this information you can quit the program using the kill command if necessary which I discuss in the book One frequent offender the bash shell itself If that s the case you ll see something like this bash 14384 jk cwd DIR 45 8 330 2 Volumes Data If you ve navigated to a directory on this volume in your shell Mac OS X considers it in use The solution in this case is to exit the shell or simply cd to another directory If this command doesn t tell you what you need to know repeat it preceded by sudo Reset the Launch Services Database Mac OS X s Launch Services database keeps track of which programs are used to open which files among other things If you find that the wrong app opens when you double click a file or that icons don t match up with the correct items you may need to reset your Launch Services database Do it like this be sure to enter this command as a single long line System Library Frameworks CoreServices framework Frameworks LaunchServices framework Support lsregister kill r domain local domain system domain user Because this resets a lot of default mappings your Mac may

    Original URL path: http://tidbits.com/article/16231 (2016-04-24)
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  • Apple Recalls Some International Wall Plug Adapters
    recall for some two prong wall plug adapters designed for use in Argentina Australia Brazil Continental Europe Korea and New Zealand See international readers it s not all about the United States These adapters shipped from 2003 to 2015 with various Apple devices The danger is that the prongs may break off and create an electric shock risk To be clear we re not talking about the entire AC adapter for Apple s notebook computers and iOS devices just the small removable portion that plugs into the wall outlet Nor does this recall affect corded wall plug adapters just the short rectangular two pronged adapters To see if your wall plug adapter is covered by the recall slide it out and look at the slot on the underside of the adapter Recalled adapters have a four or five digit code stamped into the slot or no characters at all Newer power adapters which are not affected by the recall have a three letter regional code ARG AUS BRA EUR or KOR printed in the slot To exchange the wall plug adapter you ll either need to schedule an appointment with your nearest Genius Bar or contact Apple Support Either way you can start the process at Apple s support portal Apple needs to verify the serial number for the Mac or iOS device that goes with the power adapter so look for that in advance Make friends and influence people by sponsoring TidBITS Put your company and products in front of tens of thousands of savvy committed Apple users who actually buy stuff More information http tidbits com advertising html Comments about Apple Recalls Some International Wall Plug Adapters Comments are closed Bruce Bowden 2016 01 28 19 13 Make sure you also have the serial number for the Mac or iOS device that goes with the power adapter I hope they don t expect these to be accurate We can t keep track of which adaptor originally came with which device I know the higher power wall plugs came with iPads but that s the only clue we have Dan Daranciang 2016 01 28 22 47 They are probably using the serial number to keep track of how many replacements have been issued against each device Assuming you registered the device in question Apple can then keep track of specific individuals Plus it s also a quick hoop to jump through that helps verify that people really want the adapter David Empson 2016 02 01 21 49 I found 11 of these plug adapters among my family s collection of Apple devices including various MacBook models Airport Express iPods docks iPads and spare power adapters I was able to take them in to a local Apple Authorised Service Provider in Wellington New Zealand no Apple Stores here and get free replacements without any serial numbers or even identifying myself Took less than five minutes The form for doing it online requires a serial number for the product with which

    Original URL path: http://tidbits.com/article/16224 (2016-04-24)
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