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  • Exhibitor List
    TV andmultimedia solutions to the hospitality healthcare leisureand Stand B930 Amadeus Amadeus provides the technology which keeps the travel industry moving From initial search to making a booking to managing Stand T20 Anteeo Anteeo Solutions provides complete booking and management solutions for small medium and specialist tour operators Our Stand T132 Appssential Experts in delivering innovative cloud based solutions to the travel sector on the worlds most powerful CRM Salesforce As Stand T318 ATCORE ATCORE provides high performance reservation and e commerce platforms to the leaders in leisure travel Our sector specific Stand HT152 AVQuest AVQuest is a UK based company specialising in automating reservations and financial processes as well as delivering PCI Stand T120A bd4travel Ltd bd4travel is intelligent personalization for travel Digital travel shops can empower their business with our B2B solutions Stand T105 Be Pro Travel Online Reservation System B2C Online Booking EngineBePro Desktop Booking Engine for Professional Travel Agencies Stand T66 BookingBuilder Technologies BookingBuilder Technologies is a leading software innovator whose applications are distinguished by their ease of use Stand T74 Branded Journey Apps CYB Ayoupa Caution Your Blast CYB and Ayoupa collaborate on the design and development of realtime public transport journey apps These Stand HT150 ButlerTech Butler Tech develop applications for guests within the hospitality industry and we are proud to say globally we are the Stand B844 Cabforce With Cabforce travellers corporate travel arrangers and travel agents can pre book safe and reliable taxis and private Stand T188 Celigra International Celigra is proud to present FarePlay The Smartest Air Travel Itinerary Search Schedule Routing Availability Tax and Stand B943 Cendyn Arcaneo Cendyn ONE About Cendyn Arcaneo Cendyn Arcaneo is the industry s most innovative cloud based Event Technology Platform Stand T26 Chetu Chetu is a 15 year software development provider with the skill

    Original URL path: http://www.traveltechnologyeurope.com/exhibitor-list (2016-04-25)
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  • Conference
    Kodak GSK BSkyB and Jack Daniel s Outside of work he indulges his love of writing recording music travel and sport Disrupt 10 00 10 55 Keynote wave goodbye to the past will Apple Pay and other mobile payments change the way we do business Keynote wave goodbye to the past will Apple Pay and other mobile payments change the way we do business Apple Pay has enjoyed impressive early adoption and other smartphone and wearable technology solutions look set to join the new wave of payment Our keynote shares the company s view of the future 11 30 12 30 Reduce costs through collaboration and innovation in the cloud Reduce costs through collaboration and innovation in the cloud With the travel industry suffering a 27 fall in bookings compared to last year companies are looking to cut costs and stay competitive Learn how other organisations are achieving costs savings increasing innovation and improving the customer experience with cloud technology Speakers Tal Pelta Travel Sector Lead Dropbox Back to session Tal Pelta Travel Sector Lead Dropbox Tal Pelta a senior member of the Dropbox strategic account team works with UK Travel Hospitality companies to improve collaboration and get work done faster easier and more securely With over 15 years experience in the software industry Tal understands the challenges facing IT departments such as shadow IT security and BYOD As enterprise needs change with so much work created outside enterprise walls and across so many devices Tal works with CIOs CISOs and CTOs on strategies for securing their information increasing innovation and improving the customer journey He also helps companies understand the business value of collaboration and it s place in the digital workplace and will speak on these topics at Travel Technology Europe Working with a range of clients over his career from highly regulated industries such as banking and pharma to travel hospitality and other industry sectors Tal also successfully built channel partnerships at companies such as EMC and eCopy 13 00 13 55 Experts session who are next year s disruptors Experts session who are next year s disruptors We ve seen the effect that Uber has had on the taxi trade and Google on booking behaviour Who is likely to be next to change our and our customers behaviour Our panel of a technology consultant journalist OTA intermediary and industry association rep discuss where the next shock waves may be coming from Speakers Joakim Everstin Head of Innovation EMEA Sabre Steve Endacott Consultant Endacott Enterprises Peter Dennis Chairman TTI Ian Reyner Managing Director Travel Retails Associates Moderators Jackie Groves Consultant Back to session Joakim Everstin Head of Innovation EMEA Sabre Joakim Everstin is a technology evangelist and head of innovation for Sabre s Travel Network division In his role Joakim is responsible for identifying emerging trends and technologies in travel and overseeing the development of these into value add products for Sabre s customers He has been a frequent keynote speaker and panellist around innovation in travel mobile technology and wearable devices at some of the world s major technology and travel events such as TTE WTM ITB IFTM Russia Internet Forum and Arabian Travel Market Prior to joining Sabre Joakim managed a successful company in Sweden which provided Multi Variate Testing MVT and web analytics to help e commerce companies optimise their e commerce funnels Before this Joakim held a key position within Scandinavian Airlines e commerce team Back to session Jackie Groves Consultant Jackie s career has focused on sales and marketing for innovative technology companies Having worked across many industries from manufacturing and event management to IT security she brings to the world of travel wide experience of innovative technology and best practise from many differing industries Jackie has worked with many well known corporates in the selection and implementation of key technologies to improve their businesses Jackie is multi lingual has a BSc Eng degree in production engineering management and over the years she has worked with customers from all over the world including USA Japan China and EMEA Back to session Steve Endacott Consultant Endacott Enterprises Steve has the unusual distinction of having extensive experience within both the corporate and entrepreneurial environments Steve now describes his work as Portfolio management spending time fulfilling consultancy and Non Executive director roles across a range of travel and non travel brands including his role as Chairman of Teletext Holidays Steve also continues hold shareholdings and play an active entrepreneurial role in business he has helped found such as Holiday Taxis Rock Insurance Internet Traveller Luggage Mule and CWT Digital However Steve has built his present entrepreneurial business activities by pulling on 15 years of experience leading traditional package tour operators Steve s corporate career involved high profile directorships in some of the UK s largest tour operating groups spanning financial controller of International Leisure Group to Deputy Chief Operating Officer of MYTravel Plc and included directorship over finance yield management marketing contracting overseas operations sales and retail operations Back to session Peter Dennis Chairman TTI Over the course of his career Peter has had many dealings with Hoteliers Corporate Travel Procurement Managers Travel Agents Travel Suppliers Tour Operators and Destination Management Organisations worldwide Today he is seen by many as a notable specialist and indeed a Guru in the world of Global Distribution Systems and the Internet and the very important part that modern ICT technologies are playing in the world of global communications and electronic distribution He is a regular keynote speaker at international conferences and a popular chair moderator at various travel related conferences forums and events both in Europe and the United States He has also been interviewed on international television and radio on a number of occasions and is an avid futurist with a particular interest in M commerce and emerging biometric technologies Peter was one of the original founders of the Europe Middle East and Africa Chapter of the HEDNA organisation Hotel Electronic Distribution Network Association He was also chairman of T I D S Travel Industry Designator Service IATA s non air working group for two years and a board member of IFITT The International Federation of Information Technology in Tourism for five years He is currently chairman of the Travel Technology Initiative TTI which is a leading Travel Technology standards body Back to session Ian Reyner Managing Director Travel Retails Associates Ian setup Travel Retail Associates to bring strategies and practices from the retail sector to the travel sector He has worked for the last 15 years in travel and has consulted in North America the EC Russia and Asia on technology strategy and implementation 14 30 15 30 Travel startups working alongside but challenging the industry a debate Travel startups working alongside but challenging the industry a debate We discuss how new businesses can learn from and integrate within the existing industry structure when incubation projects can benefit all and why disruption should be embraced and not feared Speakers Andreas Hansson Co founder and CEO Cabforce Jason Nash Head of Global Marketing Product Incubation Travelport Andy Owen Jones CEO and co Founder bd4travel bd4travel Moderators Kevin May Senior Editor Co founder Tnooz Back to session Kevin May Senior Editor Co founder Tnooz Kevin May is a senior editor and one of the co founders at Tnooz He was previously editor of UK based magazine Travolution and web editor of Media Week UK from 2003 to 2005 He has worked in regional newspapers Essex Enquirer and started his career in journalism at the Police Gazette at New Scotland Yard in London He has a degree in criminology a postgraduate diploma in magazine journalism and will be publishing his first book a biography about electronic band Depeche Mode soon Back to session Andreas Hansson Co founder and CEO Cabforce Andreas Hansson is the co founder and CEO of Finnish technology and services company Cabforce which was acquired by CarTrawler in April 2015 Cabforce was founded in 2009 has grown to become the leading online provider of taxi and private transfer booking solutions and represents a significant part of CarTrawler s growing ground transportation offering As Cabforce CEO Andreas is responsible for the continued growth and success of the company in the travel tech industry Prior to founding Cabforce Andreas worked in the mobile telecom industry for more than 15 years He has extensive experience in concept innovation and definition consumer insight change management and management consultancy Andreas holds an M Sc Eng in Computer Science and Industrial Management from Helsinki University of Technology Back to session Jason Nash Head of Global Marketing Product Incubation Travelport Jason started at Travelport in 2009 as Director of Commerce Portfolio responsible for all of Travelport s Point of Sale PoS applications including desktop applications e commerce services and corporate solutions Key initiatives included Universal Desktop and Universal API solutions among others In December 2010 Jason was promoted to lead and expand Travelport s Product Innovation Unit while maintaining overall responsibility for the PoS portfolio Most recently Jason has been working on a new process for innovation and incubation to ensure the ViewTrip NG approach of including validated learnings into solutions is accomplished early and that Travelport have a growth and value hypothesis on every solution we build In addition Jason is leading global marketing and product planning evangelising our solutions externally with agile and lean thinking internally 20 years experience in the IT industry has taken Jason to the USA where he worked for Com boom survivor Powerway Inc which then served as a catalyst into a number of blue chip organisations such as Sony and Barclays Bank as well as Microsoft With significant CRM experience including what is now Siebel s Janna Systems it was at Microsoft as spokesperson for Dynamics CRM while presenting to the UK s Institute of Directors with Bill Gates that gave Jason the speaker circuit appetite Since that time he has presented at Technology for Marketing Institute of Sales Marketing Management seminars Microsoft s EMEA and USA Convergence and Worldwide Partner Conferences Back to session Andy Owen Jones CEO and co Founder bd4travel bd4travel Andy is bd4travel s CEO and co Founder He oversees business development and the overall growth strategy Before founding bd4travel Andy was the CEO at leading German leisure specialist TravelTainment which he joined after 10 years at Amadeus Prior to that Andy held positions at several international businesses such as British Airways Deloitte Consulting and Virgin Atlantic If Andy hadn t opted for a business career he d probably still be training on the soccer field or coaching one of the UK s up and coming teams 16 00 16 55 The perfect algorithm how travel companies are using machine learning The perfect algorithm how travel companies are using machine learning This masterclass from a machine learning expert shows how travel companies can use artificial intelligence algorithms to improve the customer journey and increase conversion online Speakers Andy Owen Jones CEO and co Founder bd4travel bd4travel Back to session Andy Owen Jones CEO and co Founder bd4travel bd4travel Andy is bd4travel s CEO and co Founder He oversees business development and the overall growth strategy Before founding bd4travel Andy was the CEO at leading German leisure specialist TravelTainment which he joined after 10 years at Amadeus Prior to that Andy held positions at several international businesses such as British Airways Deloitte Consulting and Virgin Atlantic If Andy hadn t opted for a business career he d probably still be training on the soccer field or coaching one of the UK s up and coming teams Experience 10 00 10 55 Hotel booking round table Hotel booking round table Experts from a hotel chain reservation system mobile booking app OTA and channel management provider debate the hottest trends and challenges around the booking journey Speakers Lennert de Jong Commercial Director Guilain Denisselle Editor in Chief TendanceHotellerie fr Chris Ulph Global Marketing Manager Hospitality Solutions Sabre John Power VP of EMEA Sales Travel Tripper Moderators Peter Dennis Chairman TTI Back to session Lennert de Jong Commercial Director Lennert de Jong has been the commercial director for citizenM since its inception in 2006 and leads the company s digital marketing demand management and sales strategy He is involved in the startup of a revolutionary data platform for the hotel industry called Snapshot and on the Revenue Management Advisory Board of HSMAI Europe Before citizenM Lennert worked for Sabre Hospitality and started SynXis which was the first web based CRS distribution platform in Europe Lennert is a passionate speaker about hotel marketing subjects and enjoys strategic subjects such as customer centric thinking brand versus distribution and ROI driven advertising Mantra what gets measured gets done Back to session Guilain Denisselle Editor in Chief TendanceHotellerie fr Guilain Denisselle is Editor at TendanceHotellerie fr a webzine dedicated to the French speaking hospitality community with a strong emphasis on hotel distribution OTA s social media marketing and technology Mr Denisselle is an independent consultant since June 2001 with customers in Europe Middle East Africa and North America He is also Executive Advisor European Coordinator of Hospitality Technology Next Generation HTNG a trade association that facilitates development of next generation customer centric technologies to better meet the needs of the global hotel community Mr Denisselle has organized chaired and spoken about hospitality and travel at numerous conferences in France and in the UK Prior to becoming an independent consultant he worked in hotel and resort operations as well as PMS and CRS companies Mr Denisselle key topics include hotel and tourism reservation distribution technologies PMS OTAs dematerialization business travel and travel related VAT Back to session Peter Dennis Chairman TTI Over the course of his career Peter has had many dealings with Hoteliers Corporate Travel Procurement Managers Travel Agents Travel Suppliers Tour Operators and Destination Management Organisations worldwide Today he is seen by many as a notable specialist and indeed a Guru in the world of Global Distribution Systems and the Internet and the very important part that modern ICT technologies are playing in the world of global communications and electronic distribution He is a regular keynote speaker at international conferences and a popular chair moderator at various travel related conferences forums and events both in Europe and the United States He has also been interviewed on international television and radio on a number of occasions and is an avid futurist with a particular interest in M commerce and emerging biometric technologies Peter was one of the original founders of the Europe Middle East and Africa Chapter of the HEDNA organisation Hotel Electronic Distribution Network Association He was also chairman of T I D S Travel Industry Designator Service IATA s non air working group for two years and a board member of IFITT The International Federation of Information Technology in Tourism for five years He is currently chairman of the Travel Technology Initiative TTI which is a leading Travel Technology standards body Back to session Chris Ulph Global Marketing Manager Hospitality Solutions Sabre Chris Ulph leads global marketing communication for Sabre s Hospitality Solutions division He is responsible for identifying emerging trends and analysing the competitive landscape in the hotel space as well as managing Sabre Hospitality Solutions global brand presence As a marketer come economist Chris has a particular interest in guest purchase economics and technologies that influence the buying path Prior to joining Sabre Chris was head of marketing for one of Sabre s hospitality partners in Spain and Switzerland which worked with independent and boutique hotels to help them grow their revenue and distribution capabilities Currently studying for an MBA Chris earned his first Master s degree in marketing from the University of Hertfordshire where he also gained his Bachelor s degree in Business Economics Back to session John Power VP of EMEA Sales Travel Tripper John has spent the past 15 years of his career within the hospitality sector Selling primarily SaaS platforms for the later part of his career John has joined TravelTripper form one of Europes best known booking engine technology providers Bookassist where John was Head of Sales for over 3 years During this time John opened several new markets for Bookassist including the UK and UAE regions while pitching to some of the largest hotel groups in Europe and the UAE After graduating with a BA in Business John joined a private investment company and opened several hostels guest houses and small hotels in Dublin Since then John has been part of several startups in the past 18 years including two of his own companies within the hospitality sector which have since been bought and continue trading John is a calculated risk taker with great tech and marketing knowledge bringing many years of sales experience and know how and has been tasked with the setup and introduction of Travel Tripper to the UK and European markets In his personal time john has been a competitive windsurfer for many years and loves nothing more than going windsurfing with his daughter during the summer months and racing the Irish triathlon circuit during the off season and winter months 11 30 12 30 How to improve the hotel guest relationship through digital technology How to improve the hotel guest relationship through digital technology In a culture of connectedness guest behaviour is changing and communication is becoming digitally dominated with consumers expecting reduced waiting times real time information and immediacy in response to booking and ordering Understanding the importance of delivering greater engagement opportunities and how integrated solutions can further deliver more value out of their current investments can ultimately improve the hotel guest relationship Speakers Lindy Veitenheimer Chief Sales Officer iRiS Software Systems Ltd Back to session Lindy Veitenheimer Chief Sales Officer iRiS Software Systems Ltd Lindy Veitenheimer is the Chief Sales Officer for iRiS Software Systems Ltd a leading hospitality technology company specialising in delivering additional sources of ROI and unrivalled guest experiences through mobile applications Lindy is responsible for creating faster responses to global market transitions increasing customer relevance redefining ROI and overall sales strategy Before joining iRiS Lindy directed the development of innovative routes to market solutions for numerous large enterprises around the world With over 15 years experience in the international hospitality sector Lindy provides perspective and understanding to deliver and exceed customer expectations 13 00 13 55 How technology is transforming meetings and events at one of Europe s biggest hotel groups How technology is transforming meetings and events at one of Europe s biggest hotel groups The technology evangelist at one of the world s largest hotel groups talks about their market leading technology strategy Speakers Verónica González Gómez Navarro Global Business Development Director NH Hotel Group Back to session Verónica González Gómez Navarro Global Business Development Director NH Hotel Group Passion accuracy and collaboration are the words that best describe her a person who always thinks global and is obsessed for elevating the collective talent to the next level by focusing on the human vibration and knowledge of each professional she works with colleagues top management customers partners providers etc Holding a 4 year degree in Business Tourism Administration a Commercial Marketing Management Master Degree by ESADE Business School a certification on Executive Leadership Education by IESE she confesses that her most valuable expertise comes from the field Over the last 20 years she has worked for a variety of travel industry players like British Airways American Airlines Amadeus IT Group Disney Destinations LLC and NH Hotel Group where she is currently committed in balancing strategic plans definition and team engagement to make things happen through people With a very special focus on Business Travel and the Meetings Events Value Proposition She joins us today to share her experience within the transformation of the company beyond digitalization 14 30 15 30 Gaining True Revenue Optimisation by making the guest the focal point Gaining True Revenue Optimisation by making the guest the focal point Revenue Management has evolved and so has the world around us and with it the hotel industry Revenue Management traditionally focuses on controlling existing demand by managing rates and restrictions In low demand periods hotels often revert to dropping rates in the hope that they can steal some business from the competition Unfortunately rate reduction comes at a huge price as on average a 10 decrease in rate results in a 25 reduction in profit During this session we will discuss effective methods on how to compete without dropping your rate in a competitive market by making the guest the focal point of your revenue optimisation efforts Speakers Niels Mekenkamp Director Hospitality Pre Sales Infor Hospitality Back to session Niels Mekenkamp Director Hospitality Pre Sales Infor Hospitality Niels is in charge of Hospitality PreSales for Infor in the EMEA region a department which supports the sales teams with in depth and technical product knowledge during the sales process Niels was working for EasyRMS when it was acquired by Infor in 2012 He founded the Infor EzPLUS department to enable delivery of a complete Revenue Management Consulting package in addition to the EzRMS system Niels has worked in the Hospitality industry for the last 20 years and has specialized in Revenue Management over the last 15 years 16 00 16 55 TRevPAR how to maximise your revenue per square metre TRevPAR how to maximise your revenue per square metre Room rate is only one source of a hotel s revenue from guests But there are obstacles to the measurement and implementation of systems that can maximise a property s total revenue This master class teaches you how to increase revenue without increasing the cost base Speakers Michael Heyward Chairman HOSPA Revenue Management Committee Back to session Michael Heyward Chairman HOSPA Revenue Management Committee Michael Heyward is the principal of the consulting business Heyward Hospitality Solutions delivering business process improvement and profit optimisation for the hospitality industry A Hospitality Lecturer at Glion Institute of Higher Education London and Chairman of the HOSPA Revenue Management Committee Michael has over 25 years of experience in the Hospitality Industry in revenue management hotel operations and corporate roles This includes independent hotels IHG and Accor from 3 to 5 star across Europe Asia and the Pacific With a proven track record for delivering market out performance in revenue and developing teams of highly skilled diverse competitive people Accelerate 10 00 10 55 Choosing a technology partner Choosing a technology partner Should you go with a big company that has a long track record in delivering technology that works but is costly or do you go for the younger upstart with exciting but untested technology Our panel of experts discuss the pros and cons Speakers Philip Napleton Senior VP of Products Professional Services Open Destinations Maria Whiteman Commercial Director Amadeus Paul Richer Senior Partner Genesys Digital Transformation Moderators Daniel Pearce Managing Director TTG Media Back to session Philip Napleton Senior VP of Products Professional Services Open Destinations Phil is responsible for the overall product development of Open Destinations flagship reservations system Travel Studio which is live in more than 30 countries Phil has over 25 years of information systems management experience within the travel and leisure sector covering implementation of operational marketing and BI systems in environments that range from large customer contact centres to remote operational offices and African lodges This experience includes 13 years with the Abercrombie Kent group of companies where he was Chief Information Officer CIO responsible for a global network of inbound and outbound travel companies Back to session Maria Whiteman Commercial Director Amadeus Maria Whiteman is the Commercial Director for Amadeus UK Ireland She joined Amadeus in 2013 with the aim of developing the commercial strategy in the UK and Ireland with a focus on expanding the range of consulting and solutions services provided ensuring travel sellers have the smarter technology they need to most effectively grow their businesses Maria has 25 years of experience in the travel industry Prior to joining Amadeus she was the CEO at Directline Holidays She has previously worked for tour operators Travel 2 Travel 4 and Hayes Jarvis Back to session Paul Richer Senior Partner Genesys Digital Transformation Paul Richer is Senior Partner of Genesys a management consultancy that has built a worldwide reputation for its knowledge and experience of the application of e commerce and online distribution technologies to the travel industry Clients include many of the best known names in travel Paul has co authored several reports examining the impact of technology on the distribution of travel including Distribution Technology in the Travel Industry originally published by Financial Times Retail and Marketing Destinations Online Strategies for the Information Age published by the World Tourism Organisation He holds an MBA from Cranfield School of Management and is a member of the Institute of Travel Tourism and the Chartered Institute of Marketing Paul is married with three children His leisure interests include gliding and power flying More information at http www genesys net Back to session Daniel Pearce Managing Director TTG Media Daniel Pearce has been managing director and owner of TTG Media Limited since 2013 following a 20 year career in newspapers and magazines The new company continues to connect buyers and sellers of travel across the UK trade and beyond with a business stretching from website ttgmedia com and quarterly magazine ttgluxury to an innovative portfolio of events including the TTG Travel Awards the TTG On Tour series of roadshows the expanding TTG LGBT network and a string of events in luxury travel In 2016 the business has a new focus on its international network of TTG partners which stretch from TTG Nordic in Copenhagen to TTG Asia in Singapore More than 60 years since it was first published in 1953 the business continues to be underpinned by the Travel Trade Gazette the magazine that continues to inform inspire and champion the UK travel industry every week 11 30 12 30 Content as a Technology Automated Decision Making for Localised Personalised Content Content as a Technology Automated Decision Making for Localised Personalised Content As companies look to service the mobile hyper connected Millennials the sheer scale involved in creating the personalised relevant content this generation expects becomes a blocker for most Costs aside there is a huge question simply over how to proceed since most content is created for the widest possible audience Even language translation is but one step not an end point Kevin Ashbridge will argue that companies must treat content as a technology and not as some amorphous block of words pictures and videos Drawing on case studies from the travel industry he will show how content creation can be automated with key cost saving decisions available at every step to deliver only the most relevant localised and personalised content to the new audience of one Speakers Kevin Ashbridge Ph D Account Director SDL Back to session Kevin Ashbridge Ph D Account Director SDL Kevin Ashbridge is a 17 year travel industry veteran with wide experience in both the retail and wholesale sectors From writing and producing award winning holiday teleshopping programming at Sky to developing online content and translation strategies and processes Kevin is responsible for many technology and commercial innovations A trained scientist Kevin consistently brings a fresh approach and a different point of view to the traditional industry challenges and joined SDL to in his words be part of the new success story delivered through SDL s Customer Experience Cloud 13 00 13 55 Rightsizing matching your technology investment to your business model Rightsizing matching your technology investment to your business model This masterclass looks at how to build a business plan to support your business model and take advantage of the savings that can be secured through wise implementation of technology Speakers Andy Boyce Founder and Managing Director Travology Mark Thompson Digital IT Director TUI Group Back to session Andy Boyce Founder and Managing Director Travology Andy Boyce has worked in the travel industry for over 20 years and is founder and Managing Director of Travology Limited Andy started his travel career as an overseas representative and quickly worked his way up to hold senior roles within the Thomas Cook group Andy implemented Thomas Cook s first overseas computerised booking and reservations system in over 120 resorts worldwide before going on to successfully manage several large scale IT projects using all of his unique skills and knowledge of business processes and IT In 2002 believing that there was a gap in the market for expertise that understood the travel business and travel technology Andy formed Travology Limited to help travel companies find and implement travel technology solutions Since its formation Andy and Travology have been instrumental in successfully helping nearly 100 travel businesses to procure and implement numerous travel technology solutions including reservations and selling systems dynamic packaging solutions content management system CRM finance and resort destination management systems In addition Andy Boyce and Travology have been responsible for the successful development of many of the leading travel websites and e commerce solutions for travel companies of all sizes in various markets and conducted numerous IT due diligence projects for many of the most high profile mergers and acquisitions within the travel industry Back to session Mark Thompson Digital IT Director TUI Group Following IT roles in Life Insurance Money Broking Manufacturing and Travel Mark joined First Choice UK Specialist in 2004 to consolidate multiple selling systems and manage the eCommerce sites Mark created a Direct Channel Team to manage the different customer touch points across the various disciplines of IT eCommerce Marketing and Publishing During this time Divisions direct share rose from 23 to 50 As the CIO for TUI Specialist Activity Businesses compromising over 100 brands structured within 6 Divisions Specialist Holiday Group Education Marine Events North America Specialist and Adventure across North America Europe and Australia Mark currently sits on the TUI Specialist Business Boards and the TUI Group Global Distribution Systems Board Outside of TUI Mark sits on the Audit Risk and Finance Committee of Tearfund and is the secretary for a local youth football club he helped set up in 2005 14 30 15 30 Building a Business Case for Digital Personalisation in Travel Building a Business Case for Digital Personalisation in Travel This session explores how today s business models have changed and how building a case for digital personalisation starts with business objectives and goals before developing a customer experience strategy Speakers Paul Stephen CEO Sagittarius Alexis Sitaropoulos Group Marketing Director Contiki Holidays Moderators Chris Nash Business Optimisation Consultant Sitecore Back to session Paul Stephen CEO Sagittarius With over 20 years in marketing and developing websites since 1996 Paul is now one of the UKs leading experts on digital marketing He oversees award winning agency Sagittarius and often lectures and consults within the industry on digital and marketing related subjects and has a particular interest and skills in the travel and tourism sectors Working with many of the worlds leading travel brands and having also been a director of a tour operator for several years his sector knowledge is formidable Paul consults nationally and internationally helping brands improve acquisition and retention through personalisation segmentation and digital transformation https twitter com paulrstephen Back to session Chris Nash Business Optimisation Consultant Sitecore Christopher Chris Nash co author of the book Connect How to Use Data and Experience Marketing to Create Lifetime Customers is a curiosity driven analog and digital marketer who frequently hangs out at the corner of business and technology Over the course of his business career he has advised numerous brands on digital marketing adoption challenges co founded a marketing automation company grown a successful independent consulting business and traversed the international business arena In his current role as senior business optimization consultant at Sitecore Chris advises customers on strategies and tactics for creating connected customer experiences that produce positive business outcomes Twitter https twitter com chrisnash Back to session Alexis Sitaropoulos Group Marketing Director Contiki Holidays Contiki is a unique phenomenon a 50 year old brand that has gone beyond just remaining relevant to a fickle youth audience today it is recognised as an innovative force in the travel market As the global head of Contiki s marketing function Alexis has been responsible for reinvigorating the brand through technology digital marketing brand and social strategy Contiki has always been about delivering life changing travel experiences and Alexis work rooted in a deep understanding of the global youth consumer has found new and inventive ways of connecting the brand with a dynamic millennial audience Whether it is bringing to life Contiki s NOREGRETS repositioning through creative content campaigns the development of award winning mobile apps or building a world class digital platform based on personalisation Alexis work focuses dually on engagement and driving real commercial success Pioneering programs like the RoadTrip now in its 5 th year have only been made possible by integrating social into the heart of a global team spread across 6 continents Promote 10 00 10 55 Social channels want your money should you give it to them Social channels want your money should you give it to them Instagram has launched self service ads for companies of any size while Twitter and Facebook are keen to further monetise their models TripAdvisor also wants you money Social media companies are making big money from the travel industry but is the return on investment worth it or is there a more cost effective alternative Our panel of tour operator social channel rep online marketing guru and independent supplier debate the pros and cons Speakers Claudia Gomez Rocket Network Will Weeks Senior Engagement Strategist Contiki Bruce Martin Managing Director Ginger Juice Moderators Iain Martin Founder Skipedia Back to session Iain Martin Founder Skipedia Iain is the founder of Skipedia Travel Marketing and Natives co uk He has been working in the travel industry since 1988 Back to session Claudia Gomez Rocket Network Back to session Will Weeks Senior Engagement Strategist Contiki Heading up Contiki s global Engagement Amplification team Will drives global reach and engagement across multiple channels through social media technological innovation trend analysis media relations influencer marketing SEO creative content As a consumer focused strategist he is an expert on the millennial traveller leveraging developing behaviours to create innovative approaches to engage with this lucrative demographic He is responsible for the development of Contiki s highly successful influencer program manages the sustainability focused Contiki Cares program and drives the brand s social media strategy which sits at the heart of all business activity Back to session Bruce Martin Managing Director Ginger Juice Bruce Martin is the Managing Director of Ginger Juice an award winning social media agency specialising in travel hospitality Ginger Juice delivers social media strategy community management advertising and coaching services Clients include World Travel Market Motel One VisitEngland Holiday Taxis as well as niche tour operators luxury hotels and online travel agencies Bruce is also the co founder of Travel Gossip the UK s largest and most influential online community for the travel industry with over 5000 Facebook group members Bruce has previously worked in digital marketing travel agent eLearning travel recruitment tour operations Bruce has spoken about social media at many events Arabian Travel Market Visit USA Barclays Travel Forum and Elite Travel Conference 11 30 12 30 The Path to Personalisation Getting Started Top Tips and Best Practice The Path to Personalisation Getting Started Top Tips and Best Practice Discover the power of advanced personalisation content optimisation and segmentation and how it positively impacts online KPIs and customer experience See how leading retailers have put personalisation into practice as well as our top tips and best practices for getting started this year Speakers Lee Grogan Senior eCommerce Consultant Travel and Hospitality Monetate Back to session Lee Grogan Senior eCommerce Consultant Travel and Hospitality Monetate Lee Grogan is an experienced Big Data analytics and eCommerce consultant with over 17 years in the software industry At Monetate

    Original URL path: http://www.traveltechnologyeurope.com/conf (2016-04-25)
    Open archived version from archive

  • Conference
    Kodak GSK BSkyB and Jack Daniel s Outside of work he indulges his love of writing recording music travel and sport Disrupt 10 00 10 55 Keynote wave goodbye to the past will Apple Pay and other mobile payments change the way we do business Keynote wave goodbye to the past will Apple Pay and other mobile payments change the way we do business Apple Pay has enjoyed impressive early adoption and other smartphone and wearable technology solutions look set to join the new wave of payment Our keynote shares the company s view of the future 11 30 12 30 Reduce costs through collaboration and innovation in the cloud Reduce costs through collaboration and innovation in the cloud With the travel industry suffering a 27 fall in bookings compared to last year companies are looking to cut costs and stay competitive Learn how other organisations are achieving costs savings increasing innovation and improving the customer experience with cloud technology Speakers Tal Pelta Travel Sector Lead Dropbox Back to session Tal Pelta Travel Sector Lead Dropbox Tal Pelta a senior member of the Dropbox strategic account team works with UK Travel Hospitality companies to improve collaboration and get work done faster easier and more securely With over 15 years experience in the software industry Tal understands the challenges facing IT departments such as shadow IT security and BYOD As enterprise needs change with so much work created outside enterprise walls and across so many devices Tal works with CIOs CISOs and CTOs on strategies for securing their information increasing innovation and improving the customer journey He also helps companies understand the business value of collaboration and it s place in the digital workplace and will speak on these topics at Travel Technology Europe Working with a range of clients over his career from highly regulated industries such as banking and pharma to travel hospitality and other industry sectors Tal also successfully built channel partnerships at companies such as EMC and eCopy 13 00 13 55 Experts session who are next year s disruptors Experts session who are next year s disruptors We ve seen the effect that Uber has had on the taxi trade and Google on booking behaviour Who is likely to be next to change our and our customers behaviour Our panel of a technology consultant journalist OTA intermediary and industry association rep discuss where the next shock waves may be coming from Speakers Joakim Everstin Head of Innovation EMEA Sabre Steve Endacott Consultant Endacott Enterprises Peter Dennis Chairman TTI Ian Reyner Managing Director Travel Retails Associates Moderators Jackie Groves Consultant Back to session Joakim Everstin Head of Innovation EMEA Sabre Joakim Everstin is a technology evangelist and head of innovation for Sabre s Travel Network division In his role Joakim is responsible for identifying emerging trends and technologies in travel and overseeing the development of these into value add products for Sabre s customers He has been a frequent keynote speaker and panellist around innovation in travel mobile technology and wearable devices at some of the world s major technology and travel events such as TTE WTM ITB IFTM Russia Internet Forum and Arabian Travel Market Prior to joining Sabre Joakim managed a successful company in Sweden which provided Multi Variate Testing MVT and web analytics to help e commerce companies optimise their e commerce funnels Before this Joakim held a key position within Scandinavian Airlines e commerce team Back to session Jackie Groves Consultant Jackie s career has focused on sales and marketing for innovative technology companies Having worked across many industries from manufacturing and event management to IT security she brings to the world of travel wide experience of innovative technology and best practise from many differing industries Jackie has worked with many well known corporates in the selection and implementation of key technologies to improve their businesses Jackie is multi lingual has a BSc Eng degree in production engineering management and over the years she has worked with customers from all over the world including USA Japan China and EMEA Back to session Steve Endacott Consultant Endacott Enterprises Steve has the unusual distinction of having extensive experience within both the corporate and entrepreneurial environments Steve now describes his work as Portfolio management spending time fulfilling consultancy and Non Executive director roles across a range of travel and non travel brands including his role as Chairman of Teletext Holidays Steve also continues hold shareholdings and play an active entrepreneurial role in business he has helped found such as Holiday Taxis Rock Insurance Internet Traveller Luggage Mule and CWT Digital However Steve has built his present entrepreneurial business activities by pulling on 15 years of experience leading traditional package tour operators Steve s corporate career involved high profile directorships in some of the UK s largest tour operating groups spanning financial controller of International Leisure Group to Deputy Chief Operating Officer of MYTravel Plc and included directorship over finance yield management marketing contracting overseas operations sales and retail operations Back to session Peter Dennis Chairman TTI Over the course of his career Peter has had many dealings with Hoteliers Corporate Travel Procurement Managers Travel Agents Travel Suppliers Tour Operators and Destination Management Organisations worldwide Today he is seen by many as a notable specialist and indeed a Guru in the world of Global Distribution Systems and the Internet and the very important part that modern ICT technologies are playing in the world of global communications and electronic distribution He is a regular keynote speaker at international conferences and a popular chair moderator at various travel related conferences forums and events both in Europe and the United States He has also been interviewed on international television and radio on a number of occasions and is an avid futurist with a particular interest in M commerce and emerging biometric technologies Peter was one of the original founders of the Europe Middle East and Africa Chapter of the HEDNA organisation Hotel Electronic Distribution Network Association He was also chairman of T I D S Travel Industry Designator Service IATA s non air working group for two years and a board member of IFITT The International Federation of Information Technology in Tourism for five years He is currently chairman of the Travel Technology Initiative TTI which is a leading Travel Technology standards body Back to session Ian Reyner Managing Director Travel Retails Associates Ian setup Travel Retail Associates to bring strategies and practices from the retail sector to the travel sector He has worked for the last 15 years in travel and has consulted in North America the EC Russia and Asia on technology strategy and implementation 14 30 15 30 Travel startups working alongside but challenging the industry a debate Travel startups working alongside but challenging the industry a debate We discuss how new businesses can learn from and integrate within the existing industry structure when incubation projects can benefit all and why disruption should be embraced and not feared Speakers Andreas Hansson Co founder and CEO Cabforce Jason Nash Head of Global Marketing Product Incubation Travelport Andy Owen Jones CEO and co Founder bd4travel bd4travel Moderators Kevin May Senior Editor Co founder Tnooz Back to session Kevin May Senior Editor Co founder Tnooz Kevin May is a senior editor and one of the co founders at Tnooz He was previously editor of UK based magazine Travolution and web editor of Media Week UK from 2003 to 2005 He has worked in regional newspapers Essex Enquirer and started his career in journalism at the Police Gazette at New Scotland Yard in London He has a degree in criminology a postgraduate diploma in magazine journalism and will be publishing his first book a biography about electronic band Depeche Mode soon Back to session Andreas Hansson Co founder and CEO Cabforce Andreas Hansson is the co founder and CEO of Finnish technology and services company Cabforce which was acquired by CarTrawler in April 2015 Cabforce was founded in 2009 has grown to become the leading online provider of taxi and private transfer booking solutions and represents a significant part of CarTrawler s growing ground transportation offering As Cabforce CEO Andreas is responsible for the continued growth and success of the company in the travel tech industry Prior to founding Cabforce Andreas worked in the mobile telecom industry for more than 15 years He has extensive experience in concept innovation and definition consumer insight change management and management consultancy Andreas holds an M Sc Eng in Computer Science and Industrial Management from Helsinki University of Technology Back to session Jason Nash Head of Global Marketing Product Incubation Travelport Jason started at Travelport in 2009 as Director of Commerce Portfolio responsible for all of Travelport s Point of Sale PoS applications including desktop applications e commerce services and corporate solutions Key initiatives included Universal Desktop and Universal API solutions among others In December 2010 Jason was promoted to lead and expand Travelport s Product Innovation Unit while maintaining overall responsibility for the PoS portfolio Most recently Jason has been working on a new process for innovation and incubation to ensure the ViewTrip NG approach of including validated learnings into solutions is accomplished early and that Travelport have a growth and value hypothesis on every solution we build In addition Jason is leading global marketing and product planning evangelising our solutions externally with agile and lean thinking internally 20 years experience in the IT industry has taken Jason to the USA where he worked for Com boom survivor Powerway Inc which then served as a catalyst into a number of blue chip organisations such as Sony and Barclays Bank as well as Microsoft With significant CRM experience including what is now Siebel s Janna Systems it was at Microsoft as spokesperson for Dynamics CRM while presenting to the UK s Institute of Directors with Bill Gates that gave Jason the speaker circuit appetite Since that time he has presented at Technology for Marketing Institute of Sales Marketing Management seminars Microsoft s EMEA and USA Convergence and Worldwide Partner Conferences Back to session Andy Owen Jones CEO and co Founder bd4travel bd4travel Andy is bd4travel s CEO and co Founder He oversees business development and the overall growth strategy Before founding bd4travel Andy was the CEO at leading German leisure specialist TravelTainment which he joined after 10 years at Amadeus Prior to that Andy held positions at several international businesses such as British Airways Deloitte Consulting and Virgin Atlantic If Andy hadn t opted for a business career he d probably still be training on the soccer field or coaching one of the UK s up and coming teams 16 00 16 55 The perfect algorithm how travel companies are using machine learning The perfect algorithm how travel companies are using machine learning This masterclass from a machine learning expert shows how travel companies can use artificial intelligence algorithms to improve the customer journey and increase conversion online Speakers Andy Owen Jones CEO and co Founder bd4travel bd4travel Back to session Andy Owen Jones CEO and co Founder bd4travel bd4travel Andy is bd4travel s CEO and co Founder He oversees business development and the overall growth strategy Before founding bd4travel Andy was the CEO at leading German leisure specialist TravelTainment which he joined after 10 years at Amadeus Prior to that Andy held positions at several international businesses such as British Airways Deloitte Consulting and Virgin Atlantic If Andy hadn t opted for a business career he d probably still be training on the soccer field or coaching one of the UK s up and coming teams Experience 10 00 10 55 Hotel booking round table Hotel booking round table Experts from a hotel chain reservation system mobile booking app OTA and channel management provider debate the hottest trends and challenges around the booking journey Speakers Lennert de Jong Commercial Director Guilain Denisselle Editor in Chief TendanceHotellerie fr Chris Ulph Global Marketing Manager Hospitality Solutions Sabre John Power VP of EMEA Sales Travel Tripper Moderators Peter Dennis Chairman TTI Back to session Lennert de Jong Commercial Director Lennert de Jong has been the commercial director for citizenM since its inception in 2006 and leads the company s digital marketing demand management and sales strategy He is involved in the startup of a revolutionary data platform for the hotel industry called Snapshot and on the Revenue Management Advisory Board of HSMAI Europe Before citizenM Lennert worked for Sabre Hospitality and started SynXis which was the first web based CRS distribution platform in Europe Lennert is a passionate speaker about hotel marketing subjects and enjoys strategic subjects such as customer centric thinking brand versus distribution and ROI driven advertising Mantra what gets measured gets done Back to session Guilain Denisselle Editor in Chief TendanceHotellerie fr Guilain Denisselle is Editor at TendanceHotellerie fr a webzine dedicated to the French speaking hospitality community with a strong emphasis on hotel distribution OTA s social media marketing and technology Mr Denisselle is an independent consultant since June 2001 with customers in Europe Middle East Africa and North America He is also Executive Advisor European Coordinator of Hospitality Technology Next Generation HTNG a trade association that facilitates development of next generation customer centric technologies to better meet the needs of the global hotel community Mr Denisselle has organized chaired and spoken about hospitality and travel at numerous conferences in France and in the UK Prior to becoming an independent consultant he worked in hotel and resort operations as well as PMS and CRS companies Mr Denisselle key topics include hotel and tourism reservation distribution technologies PMS OTAs dematerialization business travel and travel related VAT Back to session Peter Dennis Chairman TTI Over the course of his career Peter has had many dealings with Hoteliers Corporate Travel Procurement Managers Travel Agents Travel Suppliers Tour Operators and Destination Management Organisations worldwide Today he is seen by many as a notable specialist and indeed a Guru in the world of Global Distribution Systems and the Internet and the very important part that modern ICT technologies are playing in the world of global communications and electronic distribution He is a regular keynote speaker at international conferences and a popular chair moderator at various travel related conferences forums and events both in Europe and the United States He has also been interviewed on international television and radio on a number of occasions and is an avid futurist with a particular interest in M commerce and emerging biometric technologies Peter was one of the original founders of the Europe Middle East and Africa Chapter of the HEDNA organisation Hotel Electronic Distribution Network Association He was also chairman of T I D S Travel Industry Designator Service IATA s non air working group for two years and a board member of IFITT The International Federation of Information Technology in Tourism for five years He is currently chairman of the Travel Technology Initiative TTI which is a leading Travel Technology standards body Back to session Chris Ulph Global Marketing Manager Hospitality Solutions Sabre Chris Ulph leads global marketing communication for Sabre s Hospitality Solutions division He is responsible for identifying emerging trends and analysing the competitive landscape in the hotel space as well as managing Sabre Hospitality Solutions global brand presence As a marketer come economist Chris has a particular interest in guest purchase economics and technologies that influence the buying path Prior to joining Sabre Chris was head of marketing for one of Sabre s hospitality partners in Spain and Switzerland which worked with independent and boutique hotels to help them grow their revenue and distribution capabilities Currently studying for an MBA Chris earned his first Master s degree in marketing from the University of Hertfordshire where he also gained his Bachelor s degree in Business Economics Back to session John Power VP of EMEA Sales Travel Tripper John has spent the past 15 years of his career within the hospitality sector Selling primarily SaaS platforms for the later part of his career John has joined TravelTripper form one of Europes best known booking engine technology providers Bookassist where John was Head of Sales for over 3 years During this time John opened several new markets for Bookassist including the UK and UAE regions while pitching to some of the largest hotel groups in Europe and the UAE After graduating with a BA in Business John joined a private investment company and opened several hostels guest houses and small hotels in Dublin Since then John has been part of several startups in the past 18 years including two of his own companies within the hospitality sector which have since been bought and continue trading John is a calculated risk taker with great tech and marketing knowledge bringing many years of sales experience and know how and has been tasked with the setup and introduction of Travel Tripper to the UK and European markets In his personal time john has been a competitive windsurfer for many years and loves nothing more than going windsurfing with his daughter during the summer months and racing the Irish triathlon circuit during the off season and winter months 11 30 12 30 How to improve the hotel guest relationship through digital technology How to improve the hotel guest relationship through digital technology In a culture of connectedness guest behaviour is changing and communication is becoming digitally dominated with consumers expecting reduced waiting times real time information and immediacy in response to booking and ordering Understanding the importance of delivering greater engagement opportunities and how integrated solutions can further deliver more value out of their current investments can ultimately improve the hotel guest relationship Speakers Lindy Veitenheimer Chief Sales Officer iRiS Software Systems Ltd Back to session Lindy Veitenheimer Chief Sales Officer iRiS Software Systems Ltd Lindy Veitenheimer is the Chief Sales Officer for iRiS Software Systems Ltd a leading hospitality technology company specialising in delivering additional sources of ROI and unrivalled guest experiences through mobile applications Lindy is responsible for creating faster responses to global market transitions increasing customer relevance redefining ROI and overall sales strategy Before joining iRiS Lindy directed the development of innovative routes to market solutions for numerous large enterprises around the world With over 15 years experience in the international hospitality sector Lindy provides perspective and understanding to deliver and exceed customer expectations 13 00 13 55 How technology is transforming meetings and events at one of Europe s biggest hotel groups How technology is transforming meetings and events at one of Europe s biggest hotel groups The technology evangelist at one of the world s largest hotel groups talks about their market leading technology strategy Speakers Verónica González Gómez Navarro Global Business Development Director NH Hotel Group Back to session Verónica González Gómez Navarro Global Business Development Director NH Hotel Group Passion accuracy and collaboration are the words that best describe her a person who always thinks global and is obsessed for elevating the collective talent to the next level by focusing on the human vibration and knowledge of each professional she works with colleagues top management customers partners providers etc Holding a 4 year degree in Business Tourism Administration a Commercial Marketing Management Master Degree by ESADE Business School a certification on Executive Leadership Education by IESE she confesses that her most valuable expertise comes from the field Over the last 20 years she has worked for a variety of travel industry players like British Airways American Airlines Amadeus IT Group Disney Destinations LLC and NH Hotel Group where she is currently committed in balancing strategic plans definition and team engagement to make things happen through people With a very special focus on Business Travel and the Meetings Events Value Proposition She joins us today to share her experience within the transformation of the company beyond digitalization 14 30 15 30 Gaining True Revenue Optimisation by making the guest the focal point Gaining True Revenue Optimisation by making the guest the focal point Revenue Management has evolved and so has the world around us and with it the hotel industry Revenue Management traditionally focuses on controlling existing demand by managing rates and restrictions In low demand periods hotels often revert to dropping rates in the hope that they can steal some business from the competition Unfortunately rate reduction comes at a huge price as on average a 10 decrease in rate results in a 25 reduction in profit During this session we will discuss effective methods on how to compete without dropping your rate in a competitive market by making the guest the focal point of your revenue optimisation efforts Speakers Niels Mekenkamp Director Hospitality Pre Sales Infor Hospitality Back to session Niels Mekenkamp Director Hospitality Pre Sales Infor Hospitality Niels is in charge of Hospitality PreSales for Infor in the EMEA region a department which supports the sales teams with in depth and technical product knowledge during the sales process Niels was working for EasyRMS when it was acquired by Infor in 2012 He founded the Infor EzPLUS department to enable delivery of a complete Revenue Management Consulting package in addition to the EzRMS system Niels has worked in the Hospitality industry for the last 20 years and has specialized in Revenue Management over the last 15 years 16 00 16 55 TRevPAR how to maximise your revenue per square metre TRevPAR how to maximise your revenue per square metre Room rate is only one source of a hotel s revenue from guests But there are obstacles to the measurement and implementation of systems that can maximise a property s total revenue This master class teaches you how to increase revenue without increasing the cost base Speakers Michael Heyward Chairman HOSPA Revenue Management Committee Back to session Michael Heyward Chairman HOSPA Revenue Management Committee Michael Heyward is the principal of the consulting business Heyward Hospitality Solutions delivering business process improvement and profit optimisation for the hospitality industry A Hospitality Lecturer at Glion Institute of Higher Education London and Chairman of the HOSPA Revenue Management Committee Michael has over 25 years of experience in the Hospitality Industry in revenue management hotel operations and corporate roles This includes independent hotels IHG and Accor from 3 to 5 star across Europe Asia and the Pacific With a proven track record for delivering market out performance in revenue and developing teams of highly skilled diverse competitive people Accelerate 10 00 10 55 Choosing a technology partner Choosing a technology partner Should you go with a big company that has a long track record in delivering technology that works but is costly or do you go for the younger upstart with exciting but untested technology Our panel of experts discuss the pros and cons Speakers Philip Napleton Senior VP of Products Professional Services Open Destinations Maria Whiteman Commercial Director Amadeus Paul Richer Senior Partner Genesys Digital Transformation Moderators Daniel Pearce Managing Director TTG Media Back to session Philip Napleton Senior VP of Products Professional Services Open Destinations Phil is responsible for the overall product development of Open Destinations flagship reservations system Travel Studio which is live in more than 30 countries Phil has over 25 years of information systems management experience within the travel and leisure sector covering implementation of operational marketing and BI systems in environments that range from large customer contact centres to remote operational offices and African lodges This experience includes 13 years with the Abercrombie Kent group of companies where he was Chief Information Officer CIO responsible for a global network of inbound and outbound travel companies Back to session Maria Whiteman Commercial Director Amadeus Maria Whiteman is the Commercial Director for Amadeus UK Ireland She joined Amadeus in 2013 with the aim of developing the commercial strategy in the UK and Ireland with a focus on expanding the range of consulting and solutions services provided ensuring travel sellers have the smarter technology they need to most effectively grow their businesses Maria has 25 years of experience in the travel industry Prior to joining Amadeus she was the CEO at Directline Holidays She has previously worked for tour operators Travel 2 Travel 4 and Hayes Jarvis Back to session Paul Richer Senior Partner Genesys Digital Transformation Paul Richer is Senior Partner of Genesys a management consultancy that has built a worldwide reputation for its knowledge and experience of the application of e commerce and online distribution technologies to the travel industry Clients include many of the best known names in travel Paul has co authored several reports examining the impact of technology on the distribution of travel including Distribution Technology in the Travel Industry originally published by Financial Times Retail and Marketing Destinations Online Strategies for the Information Age published by the World Tourism Organisation He holds an MBA from Cranfield School of Management and is a member of the Institute of Travel Tourism and the Chartered Institute of Marketing Paul is married with three children His leisure interests include gliding and power flying More information at http www genesys net Back to session Daniel Pearce Managing Director TTG Media Daniel Pearce has been managing director and owner of TTG Media Limited since 2013 following a 20 year career in newspapers and magazines The new company continues to connect buyers and sellers of travel across the UK trade and beyond with a business stretching from website ttgmedia com and quarterly magazine ttgluxury to an innovative portfolio of events including the TTG Travel Awards the TTG On Tour series of roadshows the expanding TTG LGBT network and a string of events in luxury travel In 2016 the business has a new focus on its international network of TTG partners which stretch from TTG Nordic in Copenhagen to TTG Asia in Singapore More than 60 years since it was first published in 1953 the business continues to be underpinned by the Travel Trade Gazette the magazine that continues to inform inspire and champion the UK travel industry every week 11 30 12 30 Content as a Technology Automated Decision Making for Localised Personalised Content Content as a Technology Automated Decision Making for Localised Personalised Content As companies look to service the mobile hyper connected Millennials the sheer scale involved in creating the personalised relevant content this generation expects becomes a blocker for most Costs aside there is a huge question simply over how to proceed since most content is created for the widest possible audience Even language translation is but one step not an end point Kevin Ashbridge will argue that companies must treat content as a technology and not as some amorphous block of words pictures and videos Drawing on case studies from the travel industry he will show how content creation can be automated with key cost saving decisions available at every step to deliver only the most relevant localised and personalised content to the new audience of one Speakers Kevin Ashbridge Ph D Account Director SDL Back to session Kevin Ashbridge Ph D Account Director SDL Kevin Ashbridge is a 17 year travel industry veteran with wide experience in both the retail and wholesale sectors From writing and producing award winning holiday teleshopping programming at Sky to developing online content and translation strategies and processes Kevin is responsible for many technology and commercial innovations A trained scientist Kevin consistently brings a fresh approach and a different point of view to the traditional industry challenges and joined SDL to in his words be part of the new success story delivered through SDL s Customer Experience Cloud 13 00 13 55 Rightsizing matching your technology investment to your business model Rightsizing matching your technology investment to your business model This masterclass looks at how to build a business plan to support your business model and take advantage of the savings that can be secured through wise implementation of technology Speakers Andy Boyce Founder and Managing Director Travology Mark Thompson Digital IT Director TUI Group Back to session Andy Boyce Founder and Managing Director Travology Andy Boyce has worked in the travel industry for over 20 years and is founder and Managing Director of Travology Limited Andy started his travel career as an overseas representative and quickly worked his way up to hold senior roles within the Thomas Cook group Andy implemented Thomas Cook s first overseas computerised booking and reservations system in over 120 resorts worldwide before going on to successfully manage several large scale IT projects using all of his unique skills and knowledge of business processes and IT In 2002 believing that there was a gap in the market for expertise that understood the travel business and travel technology Andy formed Travology Limited to help travel companies find and implement travel technology solutions Since its formation Andy and Travology have been instrumental in successfully helping nearly 100 travel businesses to procure and implement numerous travel technology solutions including reservations and selling systems dynamic packaging solutions content management system CRM finance and resort destination management systems In addition Andy Boyce and Travology have been responsible for the successful development of many of the leading travel websites and e commerce solutions for travel companies of all sizes in various markets and conducted numerous IT due diligence projects for many of the most high profile mergers and acquisitions within the travel industry Back to session Mark Thompson Digital IT Director TUI Group Following IT roles in Life Insurance Money Broking Manufacturing and Travel Mark joined First Choice UK Specialist in 2004 to consolidate multiple selling systems and manage the eCommerce sites Mark created a Direct Channel Team to manage the different customer touch points across the various disciplines of IT eCommerce Marketing and Publishing During this time Divisions direct share rose from 23 to 50 As the CIO for TUI Specialist Activity Businesses compromising over 100 brands structured within 6 Divisions Specialist Holiday Group Education Marine Events North America Specialist and Adventure across North America Europe and Australia Mark currently sits on the TUI Specialist Business Boards and the TUI Group Global Distribution Systems Board Outside of TUI Mark sits on the Audit Risk and Finance Committee of Tearfund and is the secretary for a local youth football club he helped set up in 2005 14 30 15 30 Building a Business Case for Digital Personalisation in Travel Building a Business Case for Digital Personalisation in Travel This session explores how today s business models have changed and how building a case for digital personalisation starts with business objectives and goals before developing a customer experience strategy Speakers Paul Stephen CEO Sagittarius Alexis Sitaropoulos Group Marketing Director Contiki Holidays Moderators Chris Nash Business Optimisation Consultant Sitecore Back to session Paul Stephen CEO Sagittarius With over 20 years in marketing and developing websites since 1996 Paul is now one of the UKs leading experts on digital marketing He oversees award winning agency Sagittarius and often lectures and consults within the industry on digital and marketing related subjects and has a particular interest and skills in the travel and tourism sectors Working with many of the worlds leading travel brands and having also been a director of a tour operator for several years his sector knowledge is formidable Paul consults nationally and internationally helping brands improve acquisition and retention through personalisation segmentation and digital transformation https twitter com paulrstephen Back to session Chris Nash Business Optimisation Consultant Sitecore Christopher Chris Nash co author of the book Connect How to Use Data and Experience Marketing to Create Lifetime Customers is a curiosity driven analog and digital marketer who frequently hangs out at the corner of business and technology Over the course of his business career he has advised numerous brands on digital marketing adoption challenges co founded a marketing automation company grown a successful independent consulting business and traversed the international business arena In his current role as senior business optimization consultant at Sitecore Chris advises customers on strategies and tactics for creating connected customer experiences that produce positive business outcomes Twitter https twitter com chrisnash Back to session Alexis Sitaropoulos Group Marketing Director Contiki Holidays Contiki is a unique phenomenon a 50 year old brand that has gone beyond just remaining relevant to a fickle youth audience today it is recognised as an innovative force in the travel market As the global head of Contiki s marketing function Alexis has been responsible for reinvigorating the brand through technology digital marketing brand and social strategy Contiki has always been about delivering life changing travel experiences and Alexis work rooted in a deep understanding of the global youth consumer has found new and inventive ways of connecting the brand with a dynamic millennial audience Whether it is bringing to life Contiki s NOREGRETS repositioning through creative content campaigns the development of award winning mobile apps or building a world class digital platform based on personalisation Alexis work focuses dually on engagement and driving real commercial success Pioneering programs like the RoadTrip now in its 5 th year have only been made possible by integrating social into the heart of a global team spread across 6 continents Promote 10 00 10 55 Social channels want your money should you give it to them Social channels want your money should you give it to them Instagram has launched self service ads for companies of any size while Twitter and Facebook are keen to further monetise their models TripAdvisor also wants you money Social media companies are making big money from the travel industry but is the return on investment worth it or is there a more cost effective alternative Our panel of tour operator social channel rep online marketing guru and independent supplier debate the pros and cons Speakers Claudia Gomez Rocket Network Will Weeks Senior Engagement Strategist Contiki Bruce Martin Managing Director Ginger Juice Moderators Iain Martin Founder Skipedia Back to session Iain Martin Founder Skipedia Iain is the founder of Skipedia Travel Marketing and Natives co uk He has been working in the travel industry since 1988 Back to session Claudia Gomez Rocket Network Back to session Will Weeks Senior Engagement Strategist Contiki Heading up Contiki s global Engagement Amplification team Will drives global reach and engagement across multiple channels through social media technological innovation trend analysis media relations influencer marketing SEO creative content As a consumer focused strategist he is an expert on the millennial traveller leveraging developing behaviours to create innovative approaches to engage with this lucrative demographic He is responsible for the development of Contiki s highly successful influencer program manages the sustainability focused Contiki Cares program and drives the brand s social media strategy which sits at the heart of all business activity Back to session Bruce Martin Managing Director Ginger Juice Bruce Martin is the Managing Director of Ginger Juice an award winning social media agency specialising in travel hospitality Ginger Juice delivers social media strategy community management advertising and coaching services Clients include World Travel Market Motel One VisitEngland Holiday Taxis as well as niche tour operators luxury hotels and online travel agencies Bruce is also the co founder of Travel Gossip the UK s largest and most influential online community for the travel industry with over 5000 Facebook group members Bruce has previously worked in digital marketing travel agent eLearning travel recruitment tour operations Bruce has spoken about social media at many events Arabian Travel Market Visit USA Barclays Travel Forum and Elite Travel Conference 11 30 12 30 The Path to Personalisation Getting Started Top Tips and Best Practice The Path to Personalisation Getting Started Top Tips and Best Practice Discover the power of advanced personalisation content optimisation and segmentation and how it positively impacts online KPIs and customer experience See how leading retailers have put personalisation into practice as well as our top tips and best practices for getting started this year Speakers Lee Grogan Senior eCommerce Consultant Travel and Hospitality Monetate Back to session Lee Grogan Senior eCommerce Consultant Travel and Hospitality Monetate Lee Grogan is an experienced Big Data analytics and eCommerce consultant with over 17 years in the software industry At Monetate

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  • Speakers
    was then bought by the largest travel guidebook brand in the US Joel has also had success in the music industry working in the 1990s with artists including INXS Simple Minds and Depeche Mode who were signed to his first record label This collaborative venture with the main man from Groove Armada won Music Week s Emerging Label of the Year award A thrill seeking holidaymaker Joel has scuba dived over 100 times in some of the most remote areas of the Banda Sea and also completed the highest bungee jump in the world he has no desire to repeat the experience Paul Richer Senior Partner Genesys Digital Transformation Paul Richer Senior Partner Paul Richer is Senior Partner of Genesys a management consultancy that has built a worldwide reputation for its knowledge and experience of the application of e commerce and online distribution technologies to the travel industry Clients include many of the best known names in travel Paul has co authored several reports examining the impact of technology on the distribution of travel including Distribution Technology in the Travel Industry originally published by Financial Times Retail and Marketing Destinations Online Strategies for the Information Age published by the World Tourism Organisation He holds an MBA from Cranfield School of Management and is a member of the Institute of Travel Tourism and the Chartered Institute of Marketing Paul is married with three children His leisure interests include gliding and power flying More information at http www genesys net Marco Ryan Author and Consultant Marco Ryan Author and Consultant Marco Ryan was the Chief Digital Officer for Thomas Cook Group plc accountable for all Digital Revenues c 3 5bn Strategy Product Development and Innovation Before this he was Thomas Cook s Omni channel Managing Director in DACH Prior to that he was Accenture s Partner for their Digital business in Asia In 2014 Forbes Magazine rated him one of the Top 10 most influential in Digital Marketing He is an expert on Digital transformation his book on this is to be published in March a guest lecturer to several Business schools in UK and Asia and a regular speaker at conferences and seminars He has survived 2 revolutions two air crashes and far too many long haul flights to be proud of He flies vintage Biplanes and is an accomplished travel photographer that regularly exhibits Lee Grogan Senior eCommerce Consultant Travel and Hospitality Monetate Lee Grogan Senior eCommerce Consultant Travel and Hospitality Lee Grogan is an experienced Big Data analytics and eCommerce consultant with over 17 years in the software industry At Monetate Lee works with household travel brands such as Eurostar Thomas Cook P O and Cunard Helping them to harness the potential of the data they already have and combine it with rich behavioural and contextual insight to create and deliver consistent data driven personalised experiences at every step in the customer journey building loyalty increasing revenues and driving profitability Neil Perkin Econsultancy Neil Perkin Neil is a renowned blogger writer trainer and a digital and media consultant specialising in applying strategic understanding of social and emerging media technologies to help businesses innovate and optimise their effectiveness within the new networked communications environment He is a regular keynote speaker across Europe on organisational agility content strategy emerging media and digital strategy a contributor to Econsultancy Marketing Week and Mediatel amongst others and was recently named by BIMA British Interactive Media Association as one of the most influential people in the UK digital industry Neil curates the quarterly series of Firestarters thought leadership events on behalf of Google UK and is a keynote speaker on the Google Squared programme He has worked with market leading global businesses including Warner Bros The Daily Telegraph Samsung YouTube Marks And Spencer and the NSPCC and is an associate of The Futures Agency a collaboration of some of the world s leading media thinkers and futurists He has over 20 years media owner experience and was latterly the Director of Marketing and Strategy for IPC Media the largest consumer publisher in the UK and publisher of multimedia brands including Wallpaper Marie Claire and the NME In this capacity he ran strategy planning and consumer insight functions and was at the centre of defining and implementing the digital strategy for one of the largest media owners in the UK For people who like shiny things he s won more industry awards than just about anyone in UK media with five awards to his name including a Campaign Award two Media Week Awards and an Association of Online Publishers award Dave Chaffey CEO and co founder Smart Insights Dave Chaffey CEO and co founder Dr Dave Chaffey is CEO and co founder of Smart Insights www smartinsights com He has advised companies on multichannel marketing strategy through training workshops and consulting and delivered to large international organisations like Tui Thomas Cook HSBC Mercedes Benz and Microsoft Dave is author of 5 bestselling books on Ecommerce He has been recognised as one of 50 marketing gurus worldwide who have shaped the future of Marketing by the Chartered Institute of Marketing In 2015 he was rated by BrandRepublic com as the top UK influencer on social media for Marketing and Advertising Manu Raivio Chief Marketing Officer Frosmo Manu Raivio Chief Marketing Officer Manu Raivio is the Chief Marketing Officer at Frosmo spreading the word about the success of Frosmo s in browser website development technology Having spent the last 5 years working globally at Google as a Publisher Product Specialist OR Eng Business hostage negotiator he has a knack for addressing complex business problems through tech expertise To complement the stage time he s getting at work as a public speaker in the evenings Manu can be found on the stand up comedy circuit Hugo Burge CEO Momondo Group Hugo Burge CEO Hugo Burge is the Chief Executive Officer at Momondo Group the parent company of pioneering global travel search brands Cheapflights and Momondo Momondo Group operates platforms in over 30 markets across the world employing nearly 300 people shaping and inspiring travel search Hugo has supported significant growth and change within the business since joining and investing in March 2000 all of which was achieved out of profitable cashflow In 2003 he successfully oversaw the introduction of the Cheapflights brand to the massive US travel market now its largest area of operation In 2011 Hugo led the acquisition of Copenhagen based meta technology search specialist Momondo and the subsequent establishment of Momondo Group His positive impact both at Momondo Group and within the wider industry has been recognised by his peers with Hugo voted Young Entrepreneur of the Year by the Travel Industry Hall of Fame in 2008 The part sale of the group for 130 million to Boston based Great Hill Partners in 2014 gave Momondo Group a new lead investor and focus This has allowed Hugo to channel the business s energies on building products people love and driving rapid global growth As a result the company now supports 1 million users per day using the company s award winning products Hugo s passions for travel design and entrepreneurship are equally evident in his work outside of Momondo Group As co founder of private venture fund HOWZAT Partners with David Soskin he has invested in a number of promising early stage digital businesses including trivago a rare European Unicorn Barnebys SpotAHome Lodgify mozio and Appear Here Hugo holds a degree in Geography from the University of Cambridge and enjoys using his free time to indulge his own travel interests from observing mountain gorillas in Kahuzi Biega National Park in Zaire to seeing the lemurs of Madagascar He also fosters a passion for design and is a vocal advocate of the values and legacies of the Arts Crafts movement Hugo has also co lead a project to restore Marchmont House Sir Robert Lorimer in the Scottish Borders from a nursing home into a luxury but homely venue for corporate activities and private lets David Allison Senior Director Technology Hotels com David Allison Senior Director Technology David is responsible for technology operations core data and checkout development at Hotels com David has been with Hotels com since September 2010 David joined Hotels com as a Development Manager and has worked in various areas from mobile apps to big data solutions David has had an interest in technology from a very early age and studied Computer Science and Cybernetics at the University of Reading Prior to joining Hotels com David worked at a number of start up technology companies Most recently David was CTO of a start up in in the fin tech space which powered trade finance for Fortune 250 companies and their suppliers Alan French Thomas Cook Alan French Alan French Group IT Director Thomas Cook has been with TC since April 2014 Prior to joining TC Alan was the CTO for M S where he led the design of their ecommerce platform and re platformed their supply chain systems Before that Alan was the CTO for the Boots Group Plc and led the work on their largest SAP retail implementation in Europe and the design of Boots dispensing system Prior to joining Boots Alan was the CTO of technology based consulting company that specialised in large scale system transformation Alan has 25 plus years of experience in IT and has designed and built IT solutions to business problems in industries ranging from financial services through manufacturing to retail He also has an academic background in massively parallel processing computing Francesco de Marchis Low Cost Holiday Francesco de Marchis Francesco de Marchis is responsible for LCTG IT division since March 2015 Here he is driving an innovative Technology and Product Roadmap to enhance LCTG s role in the Travel and Hospitality arena Previously he had been the CIO of Play com building a new Digital e commerce offering in the media business while expanding the 3 rd Parties Offering bringing Play com to become the 3 rd Marketplace in UK Prior to Play com he had been CIO CTO for Travel Companies like Orbitz World Wide Travelport and Jac Travel where he accomplished major complex Platform Implementation and Migrations Before coming to the UK he worked for 12 years in the USA playing a key role in the E Commerce market As VP of Product Development for ATG he led the implementation of the E commerce Suite which was awarded 1 in Gartner Magic Quadrant and best product of the year 2004 2006 Francesco has a degree in Electrical Engineers and Computer Science from University of Rome He lives in North London with his wife and 2 sons Dag Skage Chief Information Officer Norwegian Dag Skage Chief Information Officer Mr Dag Skage has been Chief Information Officer at Norwegian since October 2014 Before that he was Executive Director within Ernst Young s IT advisory unit He has also previous consulting and management experience including BearingPoint and Andersen Business Consulting Mr Skage has extensive experience in the consulting industry particularly IT management portfolio management sourcing and change management He holds an Master of Science in Business from the Norwegian Business School with additional education in IT Management and Project Management Charlotte Lamp Davies Vice President Travel Hospitality Europe DataArt Charlotte Lamp Davies Vice President Travel Hospitality Europe A multi linguist Charlotte s career has spanned sales marketing and event management for eighteen years She has worked across several industries including international media oil and petrochemicals before moving to the travel sector where she launched the online travel brand Travolution for Reed Business Information and later worked as new business director at Conrad Advertising a full service advertising agency with a sole focus on travel clients Charlotte joined DataArt London in late 2012 as a Vice President of Travel Hospitality for Europe in charge of sales for the travel practice She has since secured key clients in UK and organized multiple events bringing the travel and hospitality community together while strengthening the DataArt brand in the vertical Having worked with a number of brand name clients including Expedia lastminute com Thomas Cook Google Microsoft and Yahoo enables Charlotte to engage with senior industry figures and stay at the forefront of developments across the sector She is a speaker at industry events and a passionate proponent of innovative travel technologies lottmus Graham Cook Group Head of Digital Operations Thomas Cook Graham Cook Group Head of Digital Operations Graham Cook is an interim executive currently engaged by Thomas Cook as the Group Head of Digital Operations Leveraging his experiences leading the eCommerce businesses for Thomas Cook in Belgium and Netherlands Graham is driving digital best practice and delivering new strategic digital partnerships to accelerate digital trading performance across all the company s markets Prior to being invited back to Thomas Cook Graham has had interim assignments with clients including Airport Angel Avis Budget and Travelport in a number of digital and P L leadership roles Prior to starting his own interim business in 2010 Graham s career focus was in product management and he held roles at Expedia as VP Product Strategy Orange and Thomas Cook As such he has experience across multiple channels with a bias to the travel sector He has an MBA and Economics degree is married with a daughter and lives in north London Julia Lo Bue Said Managing Director Advantage Travel Partnership Julia Lo Bue Said Managing Director Julia became Managing Director of Advantage Travel Centres in July 2013 with responsibility for running the business on a day to day basis as well as developing the strategy and vision for the company Following a review of the business in 2014 Julia launched Vision 2020 a strategic plan which outlines the business key goals for the next five years redefining the business culture to one of momentum enthusiasm high performance and energy repositioning the business to The Advantage Travel Partnership providing greater clarity of its business to business ethos and membership value restructuring of marketing and business development as core services to the entire group as well as the introduction of a new governance framework for the company After studying travel and tourism at college she started her travel career with a brief four months working overseas before joining WH Smith Travel for four years until they were acquired by AT Mays and latterly absorbed by Thomas Cook Julia then held roles with Balkan Holidays and The Best Travel Group before joining Advantage Having worked her way up to her current position Julia has been at Advantage for 20 years Julia has been an ITT board director since 2011 and in 2012 she was inducted into the Women s 1st Top 100 Club for Travel and Hospitality Kevin Paintin Client Director 20 20 Kevin Paintin Client Director With over 15 years of experience in design Kevin has been responsible for the successful delivery of projects in the travel leisure and retail sectors In his role at 20 20 Ltd Kevin was influential in the award winning Thomson Holiday Design Store which transformed the traditional travel retail experience into a collaborative relationship between travel experts and high street holiday shoppers Kevin is now spearheading growth and opportunity for 20 20 in the wider travel market Roberto da Re CEO Founder Dolphin Dynamics Roberto da Re CEO Founder Roberto Da Re is the founder and CEO of travel technology specialist Dolphin Dynamics Roberto has guided the development of Dolphin from start up to its position today as a trusted sales and booking management platform trusted by hundreds of travel companies in 26 countries Prior to forming the company he held commercial roles with SABRE both in his native Italy and at the organisation s headquarters in Texas Celebrating Dolphin Dynamics 21 st birthday this year today Roberto leads an experienced team of travel and technology specialists at its London headquarters Yanik Hoyles Director New Distribution Capability Program IATA Yanik Hoyles Director New Distribution Capability Program Joined IATA in May 2011 where he was accountable for leading and coordinating the development of new solutions and new Industry services He has over 25 year s airline experience most of which at British Airways where he began as Senior Manager Revenue Management in 1996 From 1999 to 2009 he held several positions as Area Commercial Manager based in Stockholm Frankfurt and Paris covering most of Europe In 2009 he returned to the head office in the UK and his last positon at British Airways was Head of Worldwide Catering In July 2013 he was appointed to lead the global NDC program Filip Filipov Director Skyscanner for Business Skyscanner Filip Filipov Director Skyscanner for Business Filip is Director of Skyscanner for Business an independent unit within Skyscanner offering a customizable suite of tools that are designed to power the travel internet Filip leads a division of 40 employees from Sofia where he set up a satellite engineering hub his wider team are spread across the Edinburgh Glasgow Miami and Singapore offices where the engineering and development team that powers Skyscanner for Business are located Filip is responsible for overseeing the planning growth and development of the affiliate and data analytic products that are currently powering over 300 partners Filip joined Skyscanner in 2013 as a strategist in the Edinburgh office Previously Filip held a variety of senior management positions in a wide range of industries and areas including Travel Capitalist Ventures where he was responsible for evaluating start up opportunities in the travel industry and Everbread Limited where he was Deputy COO of the business s airfare pricing engine He has also held roles within business strategy and supply chain management in both New York and London He is a regular keynote speaker at international travel and technology events having spoken previously at Phocuswright and Web in Travel amongst others Susan Carter Senior Vice President of Marketing Farelogix Susan Carter Senior Vice President of Marketing Susan Carter is responsible for developing and leading the execution of the company s global marketing strategy An energetic resourceful and talented business professional with extensive team building project management and problem solving skills Susan has 23 years of experience in marketing product management business analysis and software development Since joining Farelogix in 2005 in a product management role Susan has very quickly risen through the ranks to increasingly senior executive leadership roles Through her career Susan has held a variety of senior marketing and product project management roles focused on software applications for data warehousing government healthcare and travel Susan graduated Summa Cum Laude from Dartmouth College and has received a Certified Project Management Professional PMP designation from the PMI Institute Ian Taylor Executive Editor Travel Weekly Group Ian Taylor Executive Editor Ian Taylor is executive editor of Travel Weekly Group reporting online and in print for Travel Weekly and the daily Travel Weekly Business am He is responsible for much of Travel Weekly s analysis of the sector and moderates many of the Travel Weekly Business events Ian is a career journalist who has worked in travel for most of the last 15 years Kevin May Senior Editor Co founder Tnooz Kevin May Senior Editor Co founder Kevin May is a senior editor and one of the co founders at Tnooz He was previously editor of UK based magazine Travolution and web editor of Media Week UK from 2003 to 2005 He has worked in regional newspapers Essex Enquirer and started his career in journalism at the Police Gazette at New Scotland Yard in London He has a degree in criminology a postgraduate diploma in magazine journalism and will be publishing his first book a biography about electronic band Depeche Mode soon Alex Bainbridge CEO TourCMS Alex Bainbridge CEO CEO of TourCMS a bookings management distribution system for specialist tour operators Also muse about online travel for Tnooz moderate SmallFishBigOcean Emre Mangir COO Head of Partnerships Mozio Inc Emre Mangir COO Head of Partnerships As COO at Mozio Emre helps connect travel brands and their customers with the best local options for ground transportation He is focused on enabling leading travel brands to use Mozio s technology to increase both customer engagement and profits while avoiding costly mistakes seen in typical approaches to ground transportation Prior to joining Mozio he worked as a consultant to over a dozen leading global technology companies to identify and achieve over a hundred million dollars in profit and revenue improvements by optimizing commercial activities Emre earned dual degrees in Applied Mathematics and Economics from the University of California Berkeley Stephen Abram Chief Client Officer The BIO Agency Stephen Abram Chief Client Officer Stephen leads the client services team and is responsible for delivering innovation excellence value and growth to all clients He s spent 18 years as a marketing professional including a stint at MTV and 14 years with Ogilvy Group Stephen has expertise across disciplines including digital retail CRM and traditional advertising experiential and branding Stephen s also sat on a number of boards run departments of 60 people and led integrated business for HSBC Schroders Philips Mondelez Castrol Qualcomm Kodak GSK BSkyB and Jack Daniel s Outside of work he indulges his love of writing recording music travel and sport Andy Owen Jones CEO and co Founder bd4travel bd4travel Andy Owen Jones CEO and co Founder bd4travel Andy is bd4travel s CEO and co Founder He oversees business development and the overall growth strategy Before founding bd4travel Andy was the CEO at leading German leisure specialist TravelTainment which he joined after 10 years at Amadeus Prior to that Andy held positions at several international businesses such as British Airways Deloitte Consulting and Virgin Atlantic If Andy hadn t opted for a business career he d probably still be training on the soccer field or coaching one of the UK s up and coming teams Eric Hallerberg Managing Director UK Ireland Sabre Eric Hallerberg Managing Director UK Ireland As Managing Director for the UK Ireland Hallerberg leads Sabre s travel marketplace business in the UK and Ireland which is the largest for Sabre in the region He is tasked with growing the company s customer base and maintaining successful and trusted relationships with Sabre s existing travel management company clients technology partners as well as leisure and generalist travel agencies in the UK and Ireland Monica Stott The Travel Hack Top 10 UK travel blog Monica Stott Paul Wait CEO GTMC Paul Wait CEO Lee Jackson Head of Travel WEX Europe WEX Virtual Payments Lee Jackson Head of Travel Lee Jackson has been with WEX Europe business since its inception in the UK almost 3 years ago and currently manages business development in travel in Europe Previously Lee worked in senior commercial and business development roles primarily in the Payments and Travel Industry His 20 years experience in the travel sector spanning both Retail and Corporate Travel Tour operations and the Airline business included full P L accountability in his time with American Express and the development of commercial partnerships with agents at British Midland Lee moved into the payments arena through an eight year spell in the electronic money sector with PayPoint plc Through his experience of working with new and established payment institutions Lee has a 360 degree view of the payment sector and solid experience in the integration of payment solutions to meet wider business strategy WEX Europe specialise in virtual payment solutions for the travel sector and Lee is instrumental in working with travel partners across the areas corporate and leisure travel to develop technical and commercial solutions that address business needs Dave Lukas Vice President Grasp Technologies Dave Lukas Vice President Dave Lukas has been a part of Grasp since 2005 first as an investor in Grasp and then in the VP CSO role In addition to being an experienced entrepreneur Dave is also the author of the best selling book The Ten Year Career The Fast Track Guide to Retiring Young Wealthy and Fulfilled He is the architect of Grasp s global sales and go to market strategies and is responsible for the strategic growth of Grasp Under his guidance Grasp has realized nine consecutive record setting years of growth over 60 growth annually and was recognized to the INC 5000 list of Fastest Growing Companies in 2015 As a compelling public speaker Mr Lukas has spoken extensively in front of a wide array of organizations with an emphasis on teaching individuals the strategies to reach their true potential and deliver exponential results He has been featured on radio TV and in many top trade publications including Forbes Online Dave received his Bachelor of Arts in Business Management Finance and Economics from Baldwin Wallace University and lives with his wife and daughter in Columbus Ohio Angie Bartholomew Head of Connectivity Miki Travel Angie Bartholomew Head of Connectivity Passionate about e commerce Angie has over 16 years experience in digital sales and strategy gained in the Travel and Media arenas As Head of Connectivity Angie leads the strategy and team dedicated to delivering dynamic content and associated products for Miki Travel a leading global wholesale travel provider Having held key positions at lastminute com Travelocity and AutoTrader Angie is a keen Agile practitioner whose entrepreneurial approach believes in driving profitability through data insight and technological efficiencies She matched to Steve Jobs in a recent personality test supporting her own work life goal to challenge status quo and do things differently but gladly she doesn t fire people as quickly In over four decades of business MIKI Travel has grown to become one of the most influential private travel companies in the world With 40 offices globally we offer a complete travel product Our business diversity ranges from vast numbers of individual tours FIT leisure group series and ad hoc group tours and covers a variety of ground travel products and services including hotels restaurants coaches and sightseeing products We provide suppliers with the distribution channels to maximise their revenue with our global reach We offer our clients extensive inventory and competitive rates through our XML API products and via the expertise of our Sales offices Clive Cornelius Senior Director Global Card Products Carlson Wagonlit Travel Clive Cornelius Senior Director Global Card Products Clive Cornelius joined Carlson Wagonlit Travel CWT in 2011 as programme manager where he delivered projects related to CWT s hotel offering He then became business manager EMEA and Global Partners Network where he supported the EMEA leadership team to ensure delivery against CWT s business plan In his current role as senior director Global Card Products Clive is responsible for CWT s card product portfolio managing the relationships with the banks and networks that clients use and delivering card products and services to ensure a smooth payment process for travel booked via CWT Prior to joining CWT Clive held project and programme management roles at Travelport He has also worked with OAG and Natwest Ian Richardson Director Owner ICE ICT Consulting Ian Richardson Director Owner Ian has particular expertise in the travel shipping retail and healthcare sectors Before forming ICE ICT Ian built up a number of very happy clients as Principal Consultant and Director of Iris UK supporting SMEs predominantly in travel law and development Prior to setting up Iris UK Ian led projects for Maersk Group including the major network integration of all data centres and UK offices 25 sites Earlier in his career Ian was UK IT Manager at Hurtigruten leading infrastructure and development projects Nick Morley Managing Director EMEA Intent Media Nick Morley Managing Director EMEA Nick joined Intent Media from Adobe where he had been European managing director for its media optimisation audience management and social marketing business Previously he served as vice president and European managing director for Efficient Frontier where he scaled the business up to its acquisition by Adobe Joakim Everstin Head of Innovation EMEA Sabre Joakim Everstin Head of Innovation EMEA Joakim Everstin is a technology evangelist and head of innovation for Sabre s Travel Network division In his role Joakim is responsible for identifying emerging trends and technologies in travel and overseeing the development of these into value add products for Sabre s customers He has been a frequent keynote speaker and panellist around innovation in travel mobile technology and wearable devices at some of the world s major technology and travel events such as TTE WTM ITB IFTM Russia Internet Forum and Arabian Travel Market Prior to joining Sabre Joakim managed a successful company in Sweden which provided Multi Variate Testing MVT and web analytics to help e commerce companies optimise their e commerce funnels Before this Joakim held a key position within Scandinavian Airlines e commerce team Liam Spence Head of Product Zapp Liam Spence Head of Product Liam is the Head of Product at Zapp having been involved from the very start of building the new digital payment ecosystem He is an articulate creative and energetic leader who is committed to delivering a world class payment experience by developing consumer facing digital products that meet demanding retailer checkout requirements An active contributor to payment events blogs discussion groups and Twitter Liam has been recognised as being a key influencer in the mobile payments industry Prior to Zapp Liam developed a breadth of payment solution experience working with some of the largest financial institutions in the world most recently with PayPal and TSYS David Smallwood Head of Strategic Merchant Acquisition PayPal UK Ireland David Smallwood Head of Strategic Merchant Acquisition David and his team are at the forefront of the digital payments revolution Dedicated to helping the UK s largest and best known brands directly address some of the biggest challenges facing their businesses today He knows that technology can transform customer engagement deliver growth protect against complex threats and ensure relevance in a highly competitive mobile rich environment Gearoid Quigley Enterprise Sales Manager Realex Payments Gearoid Quigley Enterprise Sales Manager Gearoid is an Enterprise Sales Manager at Realex Payments He has joined the business over 18 months ago Before moving to the Enterprise team he was part of the SME team selling Realex services to small and medium sized businesses Previously he held various sales and marketing roles with payments and eCommerce companies focused on the retail sector At Realex Payments he specialises in the Online Retail Travel and Ticketing sectors throughout the UK and Europe Gearoid has previously lived and worked in Argentina and is a Postgraduate of International Business Development from the Michael Smurfit Graduate Business School in Dublin Ireland Simon Beeching Executive Director Syntec Simon Beeching Executive Director After studying modern languages at Oxford and Business Administration at INSEAD in France Simon joined the executive board of the Thomson Holidays Group and was subsequently managing director of three well known travel businesses After setting up a strategy marketing and sustainability consultancy he became chairman of an international travel e learning company and Visiting Industry Professor at Regent s Business School London Simon was appointed an executive director of Syntec in 2011 to support the growth and strategic development of their integrated contact centre systems including the fintech CardEasy keypad payment by phone system for PCI DSS secure voice payments in contact centres Steve Endacott Consultant Endacott Enterprises Steve Endacott Consultant Steve has the unusual distinction of having extensive experience within both the corporate and entrepreneurial environments Steve now describes his work as Portfolio management spending time fulfilling consultancy and Non Executive director roles across a range of travel and non travel brands including his role as Chairman of Teletext Holidays Steve also continues hold shareholdings and play an active entrepreneurial role in business he has helped found such as Holiday Taxis Rock Insurance Internet Traveller Luggage Mule and CWT Digital However Steve has built his present entrepreneurial business activities by pulling on 15 years of experience leading traditional package tour operators Steve s corporate career involved high profile directorships in some of the UK s largest tour operating groups spanning financial controller of International Leisure Group to Deputy Chief Operating Officer of MYTravel Plc and included directorship over finance yield management marketing contracting overseas operations sales and retail operations Peter Dennis Chairman TTI Peter Dennis Chairman Over the course of his career Peter has had many dealings with Hoteliers Corporate Travel Procurement Managers Travel Agents Travel Suppliers Tour Operators and Destination Management Organisations worldwide Today he is seen by many as a notable specialist and indeed a Guru in the world of Global Distribution Systems and the Internet and the very important part that modern ICT technologies are playing in the world of global communications and electronic distribution He is a regular keynote speaker at international conferences and a popular chair moderator at various travel related conferences forums and events both in Europe and the United States He has also been interviewed on international television and radio on a number of occasions and is an avid futurist with a particular interest in M commerce and emerging biometric technologies Peter was one of the original founders of the Europe Middle East and Africa Chapter of the HEDNA organisation Hotel Electronic Distribution Network Association He was also chairman of T I D S Travel Industry Designator Service IATA s non air working group for two years and a board member of IFITT The International Federation of Information Technology in Tourism for five years He is currently chairman of the Travel Technology Initiative TTI which is a leading Travel Technology standards body Ian Reyner Managing Director Travel Retails Associates Ian Reyner Managing Director Ian setup Travel Retail Associates to bring strategies and practices from the retail sector to the travel sector He has worked for the last 15 years in travel and has consulted in North America the EC Russia and Asia on technology strategy and implementation Tal Pelta Travel Sector Lead Dropbox Tal Pelta Travel Sector Lead Tal Pelta a senior member of the Dropbox strategic account team works with UK Travel Hospitality companies to improve collaboration and get work done faster easier and more securely With over 15 years experience in the software industry Tal understands the challenges facing IT departments such as shadow IT security and BYOD As enterprise needs change with so much work created outside enterprise walls and across so many devices Tal works with CIOs CISOs and CTOs on strategies for securing their information increasing innovation and improving the customer journey He also helps companies understand the business value of collaboration and it s place in the digital workplace and will speak on these topics at Travel Technology Europe Working with a range of clients over his career from highly regulated industries such as banking and pharma to travel hospitality and other industry sectors Tal also successfully built channel partnerships at companies such as EMC and eCopy Walter Toscano Senior advisor Walter Toscano Senior advisor http it linkedin com pub walter toscano 0 38 b Senior advisor specializing in digital tourism projects with deep experience in international business developement strategic alliances creative development of innovative solutions and technology transfer Leader leveraging leading edge technology transfer to provide competitive advantage deliverables Strategist focused on business environment positioning and opportunities development and creation builder of long term alliances and win win model scenarios Multi sector vertical experience including aviation tour operation hospitality general transportation network distribution and telecoms Pro bono mentor and advisor to travel focused European based startups Jon Pickles Global Director Travel Corporation Jon Pickles Global Director Jon has worked in the Travel Technology for 18 years and is a Global Director at the Travel Corporation where he has implemented CRM across the global business supporting Call Centre Sales Teams Marketing and Digital Jon has run two Travel Technology start ups through to acquisition preparation and sale specialises in CRM Social Media Mobile and Software Solutions for the Travel and Retail Marketplaces Software Product Strategy Business Strategy and Sales Marketing Jon has delivered software solutions to enterprise level customers including Thomas

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  • Exhibiting
    ROI With more than 5 500 attendees on the show floor over 2 days this event provides you with the perfect platform to secure new business opportunities increase brand awareness and network Every single buyer through the door is there to source technology solutions to improve business efficiency and grow revenues for their business 98 of 2015 exhibitors said TTE was important to their business 87 of TTE 2015 exhibitors rated the event good or excellent 88 of TTE buyers said TTE is important to their business 87 of TTE buyers have purchasing authority 78 of TTE buyers said they were likely to place business as a result of attending TTE 2015 89 of 2015 exhibitors said the quality of visitors is good or excellent 93 of buyers are satisfied with TTE 69 of buyers said there was a high quality of TTE exhibitors 76 of exhibitors rated TTE excellent or good for new business opportunities or generating new leads Book a stand Generate sales leads More than 2 out of 3 TTE buyers do not attend any other show Let TTE 2016 give you access to new and hard to reach buyers Increase brand awareness Expose your brand to

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  • Why Exhibit
    s specialist travel technology event where exhibitors achieve genuine and measurable ROI With more than 5 900 attendees on the show floor over 2 days this event provides you with the perfect platform to secure new business opportunities increase brand awareness and network Every single buyer through the door is there to source technology solutions to improve business efficiency and grow revenues for their business 1 Generate new business 2 59 84 of TTE 2016 visitors were new to the event 3 85 of TTE 2016 visitors do not attend international travel technology events 4 Raise your company profile and brand 5 87 of TTE buyer visitors have purchasing authority Top reasons why you should be at TTE 2017 6 Strengthen relationships with current clients 7 Stand out from your competitors 8 60 of TTE 2016 visitors do not attend other large scale UK travel technology events 9 Launch new products services 10 76 of exhibitors rated TTE excellent or good for new business opportunities or generating new leads Make and enquiry Expose your brand to more than 5 500 specialist technology and e marketing buyers to increase your brand awareness and maintain market position Download the floor plan Have

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  • Who Visits
    on 22 23 February 2017 Who Visits Travel Technology Europe attracts over 2 000 senior IT commercial and marketing management professionals from Travel Agencies Tour Operators OTAs and Transport Providers They attend to find new technology partners learn and network with Europe s foremost travel IT distribution and marketing minds Travel Technology Europe 2016 Visitor Breakdown 238k Average sales marketing budget per buyer visitor 162 million TTE visitors annual IT spend totalled 162 million 280 million TTE visitors annual marketing spend totalled 280 million 85 85 of visitors do not attend international travel technology events 60 60 of visitors do not attend other large scale travel technology events in the UK 2016 visitor statistics 72 29 72 29 of visitors are either decision makers or influencers 16 16 of TTE visitors have over 500 000 annual IT budget 93 93 of buyers are satisfied with TTE 69 69 of buyers said there was a high quality of TTE exhibitors Make and enquiry Expose your brand to more than 5 500 specialist technology and e marketing buyers to increase your brand awareness and maintain market position Download the floor plan Have a look at the floor plan to find out which

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  • Who Exhibits
    and reservation systems Data management and analytics tools Business automation and management CRM and customer loyalty e commerce payment systems Translation software Network infrastructure and hardware Marketing solutions Business travel technology Why exhibitions work Facetime research conducted by the Association of Event Organisers AEO the trade body that represents the UK events and exhibition industry highlights the below findings graph Make and enquiry Expose your brand to more than 5

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